Senior Complex Claims Director – TPA Oversight
AIG
full-time
Posted on:
Location Type: Office
Location: Atlanta • Kansas • United States
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Job Level
About the role
- Analyze and process bodily injury and third-party property damage claims
- Investigate and gather information to determine the exposure on the claim
- Ensure proactive claims handling aimed at the prompt and cost-effective resolution of claims
- Direct independent adjusters to gather information and control their costs
- Identify and evaluate coverage issues; prepare comprehensive coverage letters
- Retain and provide direction to coverage counsel when necessary
- Assess liability and resolve claims within established evaluation
- Maintain diaries and complete tasks within required timeframes
- Ensure claim files are timely and properly documented
- Process and pay invoices in a timely manner
- Coordinate vendor referrals for additional investigation and/or litigation management
- Calculate and assign timely and appropriate reserves; monitor reserve accuracy
- Refer cases as appropriate to supervisor and management
- Respond to requests or directions in a professional and timely manner
- Attend arbitrations, mediations, settlement conference and trials
- Successfully complete required State licensing examinations and continuing education requirements
- Communicate with all internal business partners including underwriters
- Partner with TPA Governance and Relationship Management
Requirements
- 10 plus years of General Liability/Auto claims experience
- Experience with complex and high exposure General Liability Bodily Injury and Property Damage claims
- Excellent communication skills (verbal/written) and strong negotiation skills
- Advanced experience and capabilities in litigation claims management, including ADR and mediation processes, involving auto/GL exposures
- Strong technical expertise interpreting insurance contracts
- In-depth knowledge of claim handling procedures, claims performance strategies, and claim best practices
- Advanced analytical and problem solving skills
- Ability to initiate and champion change initiatives that leverage technology and improve skills in benchmarking
- Creativity in resolving challenging business problems and achieving business goals and objectives
Benefits
- Competitive benefits package
- Continuous learning and development opportunities
- Employee Resource Groups for inclusion and belonging
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims processingliability assessmentcoverage evaluationlitigation claims managementADR processesnegotiationinsurance contract interpretationclaims performance strategiesanalytical skillsproblem solving
Soft Skills
communication skillsnegotiation skillscreativitychange managementtime managementprofessionalismcollaborationleadership
Certifications
State licensingcontinuing education