Global Warranty Business and Client Operations Analyst
AIG
full-time
Posted on:
Location Type: Office
Location: Jeffersonville • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- focus on the growth and expansion of the AIG Warranty business in Canada.
- ownership over all reporting and analysis for assigned countries (and/ or) programs.
- ensure the right controls are in place for all processes and activities related to monthly reconciliation of the business.
- Support and develop Standard Operating Procedure & Controls documentation connected to operating model/process improvement initiatives.
- Collaborate with Operations leadership to define business requirements for a project or a process improvement.
- Ownership of monthly Premium Booking/Collections reconciliation for specific countries, regions or programs assigned.
- Tracking and managing renewals, taxes, payments, etc.
- Identify root causes and solutions; work with Operations leadership, SMEs and support staff to define short- and longer-term required improvements.
- work with Operations counterparts & business leadership to ensure requirements are accurately captured.
- Facilitate system updates, collaborate with cross-functional teams and support user acceptance testing to ensure that solutions meet business needs.
- contribute to project documentation such as business process documentation and other process workflow diagrams as required.
- Support assigned business as usual and recurring standard processes, including new product introduction, product pricing revisions, system error reviews & corrections and quarterly business reviews.
Requirements
- Experience with technical tools leveraged in operations, IT and project management, specifically: SQL, Excel, Jira & database experience.
- Bachelor's degree in business administration, computer sciences, or work experience equivalent
- 6+ years of experience in operations in the Warranty space.
- Excellent time management, communication and organizational skills.
- Experience supporting requirements gathering, analysis and documentation.
- Strong analytical and problem-solving skills, with the ability to execute effective operational plans.
- Proven ability to work effectively with internal and external stakeholders at all levels of a large-scale organization.
Benefits
- a range of competitive benefits, a summary of which can be viewed here: US Benefits
- Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLExceldatabase experiencerequirements gatheringanalysisdocumentationoperational plansprocess improvementmonthly reconciliationPremium Booking
Soft skills
time managementcommunicationorganizational skillsanalytical skillsproblem-solving skillscollaborationstakeholder managementleadershipfacilitationattention to detail