Aidin

Affiliate Manager

• Own value creation for an assigned book of hospitals and health systems; measured through (1) Client Retention, (2) Revenue Growth, and (3) Client Success KPIs.
• Understand each customer's strategic priorities and business needs to proactively identify opportunities to support customer needs through Aidin solutions.
• Supervise end-to-end service delivery and ensure all contractual commitments are met.
• Work with the customer to amend and approve changes as necessary.
• Serve as a customer partner and advisor, helping our clients achieve their goals through insight generation, advising, and continuous improvement.
• Create scalable deliverables, artifacts, methodologies, and playbooks to support optimal service delivery to our most strategic partners.
• Work collaboratively with Support, Product, Sales, Implementation and Operations team members to create a unified and optimal client experience.
• Analyze internal and external market data to deliver strategic and focused results to clients.
• Build relationships and regularly engage with client senior leaders, employing a professional, consultative, and data-driven approach.
• Operate creatively with a high degree of autonomy, reporting regularly to internal and external stakeholders on progress against value-focused initiatives.
• Report into the Senior Director of Client Success.

Executive Partner