Aidin

People Operations

• Provide comprehensive HR generalist support across the organization, including employee relations, policy development, and compliance
• Develop and manage the full recruiting lifecycle, from sourcing and interviewing to offer negotiation and onboarding, ensuring a positive candidate experience. Aidin works with external recruiters and you would manage those relationships
• Lead the onboarding process for new hires, ensuring a smooth and welcoming integration into the company culture
• Design and execute our annual performance review process, including goal setting, feedback collection, and performance calibration
• Coach and advise managers on HR best practices, performance management, employee development, and other people-related matters
• Implement and manage HR systems and tools to improve efficiency and data accuracy
• Foster a positive and inclusive company culture, championing Aidin's values and commitment to diversity
• Collaborate with leadership to develop and implement people strategies that align with business objectives
• Stay up-to-date on HR trends, best practices, and employment laws to ensure compliance and drive continuous improvement

Director of People Operations

Operations

• Lead Product Strategy and Roadmap for Prior Auths
• Define our product strategy and roadmap for PAC Prior Auths to increase coverage and utilization of the product, and drive LOS reduction for our hospital customers
• Lead a dedicated engineering team of 4+ engineers; work closely with Engineering, Design, and Clinical/Operations to ship high-leverage features
• Build and maintain the cross-functional scorecard for Authorizations Adoption—coverage, utilization, # of clients, and cost-per-auth
• Oversee Prior Auths Operations for Outcomes
• Direct a team of Operations Associates (line managed by our Head of Customer Operations) toward outcomes; set priorities, define playbooks, and evolve the operating model as we scale
• Build scalable prior auth operations to enable 2–3X auths volume while reducing the cost per auth submission
• Define the right balance of software automation and human workflow; leverage AI tools to take repetitive work out of the loop
• Own cost-per-auth as a guardrail KPI and continuously identify quick wins and structural improvements
• Negotiate new relationships with payors, clearinghouses, and software partners to expand auths coverage
• Own the payor coverage roadmap across direct submission, portal submission, clearinghouse integrations, and fax-based workflows
• Build the commercial and operational case for each partnership, and lead negotiations through to signed agreements and live integrations
• Represent Aidin externally with payors, clearinghouses (e.g., Experian, Waystar), and ecosystem partners
• Oversee implementation of prior auths with new and existing customers, partnering closely with the Onboarding Director and Implementation team
• Build repeatable, productized implementation processes for Authorizations so new customers activate faster and with less bespoke effort
• Own the handoff from new-client sign to live, trained usage, and make sure implementation timelines land on schedule
• Work cross-functionally with Customer Success to drive adoption and retention post go-live
• Partner with Marketing to shape positioning and customer-facing materials for Authorizations
• Work with Support to reduce operational load and remove toil through product improvements
• Communicate focus goals, initiatives, KPIs, and progress clearly to the cross-functional team, ELT, and Aidin Board

Director of People Operations

Head of Authorizations Product and Operations