Aidin

Customer Support

• Answer emails, chats, and phone calls from customers
• Develop an expert working knowledge of Aidin products and services
• Collaborate with teammates for accurate reporting and knowledge sharing
• Engage in onboarding and training new customers

Customer Support Associate

Account Executive

• Prospect and close net-new business with regional PAC providers (SNFs, home health, hospice, IRF, referral partners)
• Run full sales cycles: discovery, demo, proposal, negotiation, and close
• Drive annual expansion within your existing account base through upsells and additional facility growth
• Use Aidin's performance data and market reports to lead consultative, insight-driven conversations
• Deliver tailored demos that speak directly to PAC workflows, intake challenges, and executive priorities
• Articulate ROI — referral growth, census impact, competitive positioning — in terms healthcare decision-makers care about
• Own the onboarding experience for newly signed accounts and serve as the primary point of contact during the critical first 90 days
• Train users and administrators on Aidin's reporting tools and how to act on data to drive referral improvement
• Manage an ongoing portfolio of regional accounts — monitor health, address issues proactively, and build lasting relationships
• Own the full renewal cycle: start conversations early, reinforce value, and close on time
• Maintain accurate pipeline, account records, and forecasts in HubSpot
• Feed market and client insights back to leadership to inform product and strategy

Customer Support Associate

Account Executive, Post-Acute Care