Customer Support Associate

Aidin

Customer Support Associate delivering excellent service for Aidin users through email, chat, and phone in the United States. Collaborating with teams to ensure quality customer experience.

Posted 7/5/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support with a strong focus on problem-solving and adaptability in a dynamic environment. Possesses in-depth knowledge of B2B SaaS technology and Healthcare IT, facilitating effective onboarding and training for new customers.

Highest-signal resume keywords

Customer Support ExperienceB2B SaaS Technology KnowledgeHealthcare IT Domain KnowledgeProblem-Solving SkillsOnboarding and Training

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

CuriosityPositive AttitudeAdaptabilityResilience

Industry Keywords

StartupTechnologyCustomer EngagementKnowledge SharingReporting

About the role

Key responsibilities & impact

Answer emails, chats, and phone calls from customers
Develop an expert working knowledge of Aidin products and services
Collaborate with teammates for accurate reporting and knowledge sharing
Engage in onboarding and training new customers

Requirements

What you’ll need

3+ years of experience in customer support
Ambition for growing your professional career in technology
Curiosity and problem-solving skills
A positive attitude
Adaptability and resilience in a dynamic environment
Startup, B2B SaaS technology, and/or Healthcare IT domain knowledge strongly preferred.

Benefits

Comp & perks

Commitment to diversity and inclusion
Health insurance
Professional development opportunities