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Aidin

Customer Support Associate

Aidin

Customer Support Associate delivering excellent service for Aidin users through email, chat, and phone in the United States. Collaborating with teams to ensure quality customer experience.

Posted 7/5/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 per yearWebsite

About the role

Key responsibilities & impact
  • Answer emails, chats, and phone calls from customers
  • Develop an expert working knowledge of Aidin products and services
  • Collaborate with teammates for accurate reporting and knowledge sharing
  • Engage in onboarding and training new customers

Requirements

What you’ll need
  • 3+ years of experience in customer support
  • Ambition for growing your professional career in technology
  • Curiosity and problem-solving skills
  • A positive attitude
  • Adaptability and resilience in a dynamic environment
  • Startup, B2B SaaS technology, and/or Healthcare IT domain knowledge strongly preferred.

Benefits

Comp & perks
  • Commitment to diversity and inclusion
  • Health insurance
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
CuriosityPositive AttitudeAdaptabilityResilience