ai2io

Communications

• Own and manage Exchange Online, including mail flow, transport rules, anti-spam policies, and message tracing
• Administer mailboxes, shared mailboxes, distribution groups, and Microsoft 365 groups
• Troubleshoot and resolve email delivery and messaging issues across the organization
• Manage Microsoft Teams environments, including team and channel provisioning, permissions, and lifecycle support
• Support collaboration workflows leveraging Microsoft 365 Groups and Teams, in coordination with Identity and Access Management
• Support cross-tenant collaboration capabilities, including configuration and operational support for Microsoft Entra Multi-Tenant Organization (MTO) user access and synchronization
• Assist with cross-tenant user lifecycle management, ensuring proper alignment of identities, permissions, and collaboration access between organizations
• Implement and support Microsoft Entra Entitlement Management, including the creation and delivery of Access Packages for governed resource access
• Collaborate with Cloud Operations (Identity) to ensure proper access, group membership, and user alignment across systems and tenants
• Handle Tier 2/3 support requests related to messaging, collaboration platforms, and cross-tenant collaboration scenarios
• Maintain operational standards, governance policies, and documentation for messaging and collaboration platforms
• Support governance and standardization of messaging and collaboration platforms, ensuring consistency, security, and scalability across tenants

Cloud Communications Engineer

Security Analyst

• The AI Security Analyst is responsible for evaluating, governing, and securing the organization’s adoption and use of artificial intelligence tools, platforms, and integrations.
• Working under the direction of the Information Security Manager, this role ensures that AI technologies are deployed with appropriate security controls, data protection standards, and risk oversight across ai2io’s multi-tenant managed services environment.
• Evaluates AI tools, SaaS integrations, and platform capabilities for security risk, data exposure, and compliance alignment before and during organizational adoption.
• Develops and maintains the organization’s AI governance framework, including usage policies, application approval workflows, and data classification standards for AI contexts.
• Coordinates with AI platform engineering teams to ensure sensitivity labels, access controls, and data boundaries are consistently governed under a centralized security standard.
• Monitors AI usage across the organization using Microsoft Defender for Cloud Apps and other telemetry sources to identify shadow AI, unauthorized integrations, and data leakage risks.
• Supports GRC and identity security functions as a secondary focus, including compliance evidence collection, access reviews, and framework alignment.

AI Security Analyst

Security Engineer

• Responsible for the hands-on implementation, configuration, and ongoing management of security controls across ai2io’s Microsoft 365 and Azure environments.
• Implements and maintains security controls across Microsoft Defender, Purview, Entra ID, Intune, and Azure services.
• Remediates security gaps identified through risk assessments, vulnerability scans, compliance audits, and stakeholder security reviews.
• Supports security operations by tuning alerts, building automation, developing runbooks, and providing Tier 2–3 incident response support.
• Collaborates with the Rapid7 MDR team to ensure effective detection coverage, incident escalation, and agent health across all managed environments.
• Assists in maintaining compliance with organizational security standards and applicable frameworks (NIST CSF, CIS Benchmarks, SOC 2).

Cloud Security Engineer

Full-stack Engineer

• Directly manage Software Engineering Team Leads across the Business Productivity, Engineering Tools, and AI Tools teams, providing day-to-day guidance, technical direction, and performance oversight.
• Hold regular one-on-ones and team reviews to assess team health, remove blockers, and ensure each team is operating at a high level of efficiency and morale.
• Foster a culture of engineering excellence, continuous improvement, psychological safety, and accountability across all software development teams.
• Partner with the Director of Tech Talent & People Operations on staffing plans, hiring pipelines, and workforce strategy for engineering teams; collaborate on career track development, role leveling, and succession planning.
• Work closely with the Director of AI Strategy & Enablement to align engineering team capabilities and delivery roadmaps with DLB’s AI implementation goals, ensuring teams are equipped to build and maintain AI-powered solutions.
• Coordinate with the Director of Solution Delivery & Client Success to translate project requirements and client feedback into engineering priorities, maintain realistic delivery timelines, and ensure client-facing commitments are met.
• Establish team-level and individual performance goals aligned to departmental and organizational objectives; conduct regular performance reviews and provide structured, actionable feedback.
• Define and track engineering KPIs – including delivery velocity, code quality, system reliability, and team capacity – and use these metrics to drive informed decisions and surface risks early.
• Champion career development for engineering staff by identifying growth opportunities, supporting skill-building initiatives, and creating clear paths for advancement in partnership with People Operations.
• Define and enforce coding standards, architectural patterns, and development best practices across all software teams to ensure high-quality, maintainable, and secure codebases.
• Own the technical roadmap for the software engineering function, balancing short-term delivery demands with long-term architectural health and platform scalability.
• Evaluate and introduce new tools, frameworks, and methodologies – including AI-assisted development tooling – that improve team productivity and output quality.
• Oversee end-to-end engineering delivery across active projects, ensuring teams are focused, unblocked, and executing against committed timelines and scope.
• Manage resource allocation across teams, anticipate capacity constraints, and make proactive adjustments to sustain reliable delivery across the portfolio.
• Maintain visibility into project health across all teams and escalate risks or issues to executive leadership with recommended paths to resolution.

Director, Software Engineering

• Design, develop, and maintain software tools for engineering applications
• Ensure software solutions are robust, scalable, and user-friendly
• Utilize Azure DevOps to track and report work item status, manage code with build and release pipelines
• Development of Revit add-ins and integration with other engineering tools
• Integrate software tools with existing engineering systems and workflows
• Utilize AI language models to refine and analyze code
• Leverage AI APIs, techniques, and tools to optimize workflows and improve end user experiences
• Collaborate effectively with other software developers to create software solutions
• Collaborate with electrical and mechanical engineers to understand project requirements and translate them into software solutions
• Provide technical guidance and mentorship to developers
• Participate in code reviews and provide insights into code optimization

Senior Software Engineer

Product Designer

• Define User Needs - Collaborate with analysts and managers to conduct research, engage stakeholders, evaluate current interfaces and offer rapid design recommendations, translating findings into actionable user flows and detailed design requirements.
• Rapid Prototyping - Build quick, iterative low-fidelity and high-fidelity prototypes in Figma to visualize concepts, explore multiple solutions, and validate usability and functionality before development begins.
• Iteration - Continuously refine designs through rapid cycles of feedback, incorporating insights from users, stakeholders, and the development team to ensure the final product meets both business and user needs.
• User Testing - Plan, conduct, and analyze usability tests to inform design improvements.
• Graphic Design – Design branded visual assets, including iconography, to ensure consistency across tools and products.

Operations

• Support employee setup/maintenance tasks in Microsoft Dynamics 365 Business Central (access coordination, resource/employee records, basic data upkeep as assigned).
• Administer timecard/time sheet processes: Monitor submission status, follow up on missing/late timecards, and support employees with basic questions.
• Ensure time is coded to the correct projects/engagements and escalates issues quickly.
• Produce simple reporting/exports as needed for leadership and finance.
• Maintain clear documentation and step-by-step guides for common timecard workflows.
• Assist with routine accounting operations such as document organization, basic data entry, invoice backup collection, and routing for approval.
• Maintain clean records and respond quickly to finance/admin requests.
• Support simple marketing operations such as maintaining lists, coordinating recurring activities, keeping trackers current, and supporting basic content logistics (compiling inputs, formatting, scheduling support).
• Maintain and continuously improve the idea intake + scoring workflow.
• Schedule, run, and document Innovation meetings; maintain agendas, decisions, and action tracking.
• Keep the "menu" stocked: a prioritized pipeline of ideas/POCs that are ready for review.
• Revitalize and maintain the bounty board so it stays active, current, and visible.
• Administer awards workflows end-to-end: Trigger automated award emails to HR for approval. After approval, trigger automated award emails to Payroll for payout processing.
• Track award status, maintain audit trail, and follow up to completion.
• Help design and implement a single app + automated workflows to manage the full lifecycle (intake → scoring → review → bounty/POC → awards).
• Prepare and deliver a monthly Innovation update to a broad audience (leadership + staff).

Operations & Innovation Program Associate

• Protect the organization’s identity infrastructure by designing, implementing, and operating secure authentication, authorization, and access controls
• Focus on Microsoft Entra ID–centric identity security, including Conditional Access, privileged access, identity lifecycle automation, and identity-driven phishing protection
• Serve as the first responder for identity-based security events and partner closely with Security Engineering and GRC to reduce breach risk while enabling secure business growth
• Design, implement, and maintain secure identity architectures using Microsoft Entra ID
• Manage user, group, device, and service-principal identity lifecycle controls
• Enforce least-privilege access using role-based access control (RBAC)
• Design and operate Conditional Access policies (MFA, device trust, location, risk-based access)
• Implement passwordless and phishing-resistant authentication (FIDO2, TAP)
• Maintain emergency access and break-glass account controls
• Implement and operate Privileged Identity Management (PIM)
• Reduce standing administrative privileges across Entra ID and Azure
• Conduct periodic access and privilege reviews
• Automate joiner/mover/leaver processes using PowerShell and Microsoft Graph
• Support access reviews and entitlement management
• Integrate identity controls with HR and IT provisioning systems
• Design and maintain email authentication controls (SPF, DKIM, DMARC)
• Implement and manage Microsoft Defender for Office 365 anti-phishing policies
• Lead identity-focused response to phishing events: Token revocation and forced sign-out
• Monitor identity-related alerts and risky sign-in activity
• Support investigations involving credential theft or unauthorized access