ai2io

QA Engineer

• Implement AI2IO’s software quality assurance framework, covering manual, automated, functional, and performance testing.
• Utilize Azure DevOps (ADO) for QA processes, including test plans, work item tracking, and reporting dashboards.
• Collaborate with developers, delivery leads, and analysts to embed QA early in the design and development lifecycle.
• Conduct hands-on testing, validation, and regression testing during initial phases of the QA program.
• Develop and maintain reusable test case libraries, templates, and documentation standards.
• Establish release readiness criteria, defect triage procedures, and metrics for quality tracking and reporting.
• Recommend and pilot test automation tools and frameworks for future scaling.
• Mentor development pods in QA best practices and support the recruitment and onboarding of future QA/Test Engineers.
• Continuously assess and improve QA workflows to reduce defects, rework, and time-to-release.

Senior QA Specialist

Full-stack Engineer

• Own the end-to-end success of solutions within an assigned value stream or product domain.
• Bridge business and technical worlds to guide discovery, development, and delivery of solutions.
• Act as a player-coach, facilitating alignment and removing obstacles for the team.
• Translate organizational objectives into a clear vision and roadmap for the assigned value stream.
• Prioritize initiatives based on business value, technical feasibility, and client impact.
• Maintain awareness of industry trends and emerging technologies.
• Apply working knowledge of MEP engineering workflows to accelerate discovery.
• Oversee project execution within the team; planning, prioritization, and progress tracking.
• Define acceptance criteria and measure success using quantitative and qualitative data.
• Mentor team members and contribute to the refinement of delivery frameworks.

Product & Client Solutions Lead – Engineering & Field Team Solutions

Systems Engineer

• Maintain and troubleshoot Azure IaaS and PaaS environments, ensuring secure configuration, high availability, and adherence to organizational cloud standards.
• Administer and support Microsoft Entra ID including security groups, dynamic group queries, M365 group lifecycle management, RBAC role assignments, and Conditional Access policy implementation.
• Manage and support Microsoft 365 services including Teams, Exchange Online, SharePoint, and licensing governance.
• Configure and troubleshoot Azure networking components including Virtual Networks, subnetting, Private Endpoints, Private DNS Zones, and Global Secure Access connectivity.
• Implement and support Azure Storage solutions including Blob Storage and Azure File Shares with RBAC + NTFS permissions and Kerberos authentication (AADDS/Entra scenarios).
• Serve as escalation point for complex Azure identity, networking, and storage-related issues.
• Support cross-tenant collaboration initiatives including B2B guest access configuration and cross-tenant migration activities.
• Assist with tenant-to-tenant resource migrations including storage accounts, virtual machines, and identity configurations.
• Monitor and optimize Azure spend using Azure Cost Management; provide recommendations for cost control and right-sizing resources.
• Support Azure Virtual Desktop (AVD) environments including Remote Apps, Desktop Pools, image management, and familiarity with Nerdio automation (if applicable).
• Participate in backup and retention configuration for Azure workloads, ensuring alignment with business continuity requirements.

Cloud Systems Engineer

Manager

• The Support Desk Manager leads the Service Desk function and is accountable for the performance, growth, and development of the support team
• Owns the day-to-day direction of the Service Desk, manages the support technicians, and is personally accountable for service quality, responsiveness, and the consistency of the end-user support experience
• Owns the support hiring and candidate pipeline, forecasts staffing needs against demand, and identifies and defines new support roles as the team scales
• Establishes the structure, processes, escalation paths, and career paths that allow the Service Desk to grow without degrading service quality
• Manage the Support Team and develop the team through mentorship, coaching, and career development
• Conduct regular 1:1s and performance reviews, deliver constructive feedback, and build a culture of accountability, responsiveness, and continuous improvement
• Own and report on Service Desk KPIs and SLAs, and establish dashboards and a regular reporting cadence
• Define, document, and continuously improve Service Desk processes, workflows, ticket-handling standards, and escalation paths
• Ensure the knowledge base is maintained with clear, current articles, diagrams, and walk-throughs

Support Desk Manager

Solutions Engineer

• Embed with business teams across AI2IO and affiliated companies to observe workflows, elicit requirements, and identify high-value AI use cases
• Design and build AI-based solutions within approved platforms, including Claude Projects, Microsoft 365 Copilot agents, and the internal CORE AI platform
• Develop and maintain prompt libraries, system prompts, and structured workflows tailored to specific business processes and roles
• Configure Power Automate flows, Copilot Studio agents, and other low-code components that extend AI capabilities into existing business systems
• Conduct discovery sessions with business stakeholders to translate non-technical problem statements into actionable AI implementation plans
• Pilot, iterate, and refine AI solutions in close partnership with the business owners who will operate them
• Document delivered solutions with sufficient detail for handoff to end users and for replication by other consultants
• Partner with the AI Enablement Program Manager to convert successful engagements into reusable patterns, case studies, and training material
• Surface platform gaps, governance concerns, and feature requests to the Director of AI Enablement based on field observations
• Maintain current, working knowledge of capability updates across all approved AI platforms

AI Solutions Consultant

Program Manager

• Responsible for the operational program that drives organization-wide adoption of AI2IO’s standard AI platforms
• Own the end-to-end enablement program: training, communications, adoption tracking, and ROI reporting
• Design and deliver the company’s AI training curriculum — from onboarding for new hires to advanced workshops for power users
• Run the workshop calendar across business units
• Own internal communications channels that surface AI use cases, platform updates, and new capabilities to employees
• Build and maintain dashboards that track adoption, license utilization, and value realized across the AI platform portfolio
• Produce regular reporting to executive leadership on platform ROI
• Work hand-in-hand with the AI Solutions Consultant to convert field engagements into reusable training material and communications content