Customer Service Agent
AI Forge
full-time
Posted on:
Location Type: Remote
Location: Hungary
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About the role
- Assist customers by handling inquiries
- Resolve concerns and ensure a positive service experience
- Respond to customer inquiries via phone, email, or chat
- Provide accurate information about products and services
- Resolve customer issues in a timely and professional manner
- Maintain records of customer interactions in internal systems
- Follow company policies and service standards
- Escalate complex cases when necessary
- Meet quality and performance targets
Requirements
- Strong communication skills
- Professionalism
- Ability to work independently in a remote environment
- Good communication skills in English
- Additional language skills are an advantage
- Basic computer knowledge and ability to use online tools
- Strong problem-solving and interpersonal skills
- Reliable internet connection
- Must be a current resident of Hungary
Benefits
- Competitive salary based on experience
- Remote work opportunity within Hungary
- Training and onboarding support
- Stable and professional work environment
- Opportunities for career growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
basic computer knowledgeonline tools
Soft Skills
strong communication skillsprofessionalismability to work independentlyproblem-solving skillsinterpersonal skills