AI Forge

Customer Support

• Assist customers by handling inquiries
• Resolve concerns and ensure a positive service experience
• Respond to customer inquiries via phone, email, or chat
• Provide accurate information about products and services
• Resolve customer issues in a timely and professional manner
• Maintain records of customer interactions in internal systems
• Follow company policies and service standards
• Escalate complex cases when necessary
• Meet quality and performance targets

Customer Service Agent

Call Center Representative

• Handle inbound and outbound customer calls professionally
• Respond to customer inquiries and provide accurate information
• Resolve customer issues and complaints in a timely manner
• Maintain records of customer interactions and updates
• Follow call center procedures and service standards
• Escalate complex issues to the appropriate team when required
• Work collaboratively with team members and supervisors

Call Center Agent

Administrative Assistant

• Provide general administrative and clerical support
• Manage and organize files, documents, and records
• Assist with scheduling, coordination, and basic reporting
• Handle emails and internal communications professionally
• Maintain accurate data and update records as required
• Support team members with daily administrative tasks
• Follow company policies and office procedures