AHOY

IT Support

• Build and enhance scalable features using React/Next.js and Nest.js/TypeScript
• Implement and maintain RPA automations (Playwright, Puppeteer, etc.)
• Oversee platform configurations, access control, and system performance
• Support internal teams and end-users with documentation and troubleshooting
• Track issues, document bugs, and drive iterative improvements
• Act as the bridge between the internal team and external developers

Senior Fullstack Developer, IT Support Executive

Product Manager

• Own the roadmap & PRDs: Define outcomes, write clear PRDs, manage backlog, and run sprint rituals with engineering/UX.
• Customer discovery & PMF: Interview SMB/B2B shippers, map JTBD, prioritize corridors/lane coverage, and validate problems fast.
• Shipping & IOR/EOR flows: Build landed-cost (duties/taxes) and HS-code assist, DDP/DAP selection, document packs, digital PoA, and customs compliance checks.
• Integrations: Lead carrier/aggregator, customs broker, IOR/EOR provider, payments/FX, sanctions screening, and e-commerce plugins (Shopify/Woo) integrations.
• Data & experiments: Define event schema, instrument funnels, run weekly experiments (pricing, activation, UX), and publish dashboards.
• Pricing & unit economics: Model contribution margin per shipment and merchant; run A/B pricing tests; optimize GP/shipment and attach rate of IOR/EOR.
• GTM & partnerships: Coordinate merchant pilots, referrals, partner co-marketing, and provider scorecards; support sales enablement and onboarding.
• Ops & reliability: Define SLAs, exception playbooks (holds/returns/claims), security & audit trails, and incident response with engineering.
• Governance: Drive weekly product council and monthly “board-style” reviews; communicate decisions, risks, and progress.
• Success KPIs: North Star GP per Active Merchant; quote→shipment conversion, IOR/EOR attach rate, GM per shipment, customs clearance success %, exception resolution time, time-to-first-shipment, M1/M3 retention, cohort GP, experiment velocity ≥4 meaningful tests/month.

Senior Fullstack Developer, IT Support Executive

Senior Product Manager / Product Lead