Agility

DevOps Engineer

• Assist with basic operation of cloud services (Azure/AWS/GCP).
• Support creation and adjustment of resources (VMs, storage, network).
• Contribute to organization, permissions, and governance best practices.
• Support CI/CD pipelines (builds, releases, and automations).
• Help troubleshoot simple integration issues.
• Create and modify simple scripts (PowerShell, Bash, or Python).
• Version code using Git.
• Assist in monitoring alerts and dashboards.
• Support initial incident analysis.
• Document procedures, routines, and configurations.
• Update internal knowledge repositories.
• Participate in technical meetings.
• Support team tasks and migration/deployment projects.

Cloud and DevOps Intern

Security Analyst

• Administer, maintain, and evolve the Palo Alto XSIAM and Wazuh platforms, ensuring availability, performance, and adherence to best practices.
• Design, develop, and maintain integrations and log ingestion pipelines, defining quality, normalization, and retention standards.
• Design and implement advanced use cases, detection and correlation rules, with a focus on effectiveness and continuous reduction of false positives.
• Design, develop, and maintain playbooks, runbooks, and automations in SIEM/SOAR environments.
• Lead investigations and responses to high-complexity incidents, including containment, root cause analysis, and improvement recommendations.
• Provide technical leadership to the SOC during critical incidents, acting as a focal point and mentoring less-experienced analysts.
• Propose and implement architectural, process, and automation improvements to elevate the organization’s cyber maturity.
• Define and track security KPIs and indicators, producing technical and executive reports.
• Serve as an internal technical reference on topics related to SIEM, XDR, and security automation.

Information Security Analyst, Senior – SIEM Administration

Customer Success Manager

• Own the first 2–4 months of the customer journey
• Turn client PR objectives into a clear onboarding plan
• Coordinate configuration with the Product Support team
• Lead all client-facing calls and trainings
• Deliver tailored trainings and track engagement
• Document and hand-off to the Account Manager
• Collaborate with Support, Product, Engineering, Marketing, Sales, and Account Management

Client Success Specialist

Account Manager

• Configure client accounts and monitoring setups, including building and optimizing Boolean searches, dashboards, alerts, and reporting templates
• Work with a team of monitoring analysts to test, refine, and validate search results for quality and relevance
• Leads the configuration and setup of client accounts, ensuring all options are optimized and teams are trained for successful use
• Maintain clean, accurate documentation of all client configurations and updates
• Deliver virtual training sessions tailored to client roles and workflows
• Ensure users understand how to use the platform effectively to achieve their monitoring and reporting goals
• Track early usage and adoption metrics to identify risks and maintain onboarding momentum
• Provide quick, responsive “how-to” support during and after onboarding to keep clients unblocked
• Own the creation and delivery of media coverage briefs, dashboards, and analysis reports
• Proactively advise clients on best practices for media monitoring, analysis, and measurement
• Conduct regular business reviews to showcase results, share insights, and identify optimization opportunities
• Track and report on client satisfaction, adoption, and usage to ensure value realization
• Partner with Account Managers to share usage data, insights, and opportunities that support renewal and upsell conversations
• Identify and communicate client risks early, recommending mitigation strategies
• Act as a client advocate internally, ensuring their feedback informs product and service improvements
• Collaborate cross-functionally with Product, Engineering, and Support to resolve complex client challenges

Client Success Relationship Manager

• Configure client accounts and monitoring setups, including building and optimizing Boolean searches, dashboards, alerts, and reporting templates.
• Work with a team of monitoring analysts to test, refine, and validate search results for quality and relevance.
• Leads the configuration and setup of client accounts, ensuring all options are optimized and teams are trained for successful use.
• Maintain clean, accurate documentation of all client configurations and updates.
• Deliver virtual training sessions tailored to client roles and workflows.
• Ensure users understand how to use the platform effectively to achieve their monitoring and reporting goals.
• Track early usage and adoption metrics to identify risks and maintain onboarding momentum.
• Provide quick, responsive “how-to” support during and after onboarding to keep clients unblocked.
• Own the creation and delivery of media coverage briefs, dashboards, and analysis reports.
• Proactively advise clients on best practices for media monitoring, analysis, and measurement.
• Conduct regular business reviews to showcase results, share insights, and identify optimization opportunities.
• Track and report on client satisfaction, adoption, and usage to ensure value realization.
• Partner with Account Managers to share usage data, insights, and opportunities that support renewal and upsell conversations.
• Identify and communicate client risks early, recommending mitigation strategies.
• Act as a client advocate internally, ensuring their feedback informs product and service improvements.
• Collaborate cross-functionally with Product, Engineering, and Support to resolve complex client challenges.

Client Success Manager

Security Engineer

• Assist with the security team's daily routines;
• Support support actions (ticket queue, participation in technical calls, etc.);
• Assist in preparing technical documentation (status reports, GMUD/change requests, updating backlog tickets);
• Assist in preparing incident and service reports;

Cloud and DevOps Intern

Information Security Analyst, Senior – SIEM Administration

Client Success Specialist

Client Success Relationship Manager

Client Success Manager

Information Security Intern