Agiliti

Government Sales Support Specialist

Agiliti

full-time

Posted on:

Location Type: Remote

Location: Kansas • Minnesota • United States

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Salary

💰 $16 - $40 per hour

About the role

  • Serve as a primary point of contact for government account support activities.
  • Support all capital and rental billing processes related to government contracts.
  • Research, track, and maintain records of government-related transactions; prepare and distribute activity reports as required.
  • Assist in the review and analysis of contracts and purchase orders to ensure alignment with proposals and negotiated terms.
  • Collaborate with internal teams to resolve invoicing issues, including investigating unpaid invoices and addressing discrepancies.
  • Respond to inquiries from Program Managers and customers regarding products, services, and account details; proactively recommend additional or alternative services where applicable.
  • Open and maintain customer accounts; ensure records are accurate and up to date.
  • Provide exceptional customer service to both internal and external stakeholders; actively contribute to team success.
  • Assist in the preparation of responses to government Requests for Proposals (RFPs), quotes, and solicitations.
  • Coordinate and process ECAT orders, including generating reports, tracking revenue and order status, and ensuring timely fulfillment.
  • Support the maintenance of Agiliti’s federal schedules and ensure contract compliance and proper recordkeeping.
  • Identify opportunities to streamline processes, enhance workflows, and improve overall service delivery.
  • Participate in cross-functional initiatives to enhance contract performance and operational efficiency.
  • Maintain organized and auditable documentation for all contract-related correspondence.
  • Develop reports and dashboards to communicate order status, key issues, and milestones to internal stakeholders.
  • Ensure compliance with all OSHA, HIPAA, regulatory, and company-specific policies and procedures.
  • Perform other duties and projects as assigned.

Requirements

  • Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint, with the ability to create reports and maintain accurate spreadsheets and databases.
  • Strong organizational and record‑keeping skills, with keen attention to detail and a high degree of accuracy.
  • Excellent verbal and written communication skills, including the ability to provide clear status updates to clients, leadership, and peers.
  • Demonstrated ability to deliver exceptional customer service, both in person and over the phone.
  • Strong problem‑solving and analytical skills, with reliable follow‑through and the ability to anticipate and address issues proactively.
  • Proven ability to manage multiple tasks, set priorities, meet deadlines, and perform effectively in a fast‑paced environment.
  • Ability to interact professionally and effectively with a wide variety of individuals, both internally and externally.
  • Ability to maintain strict confidentiality and handle sensitive information with discretion.
  • Experience in account management, preferably supporting government or public sector customers.
  • High school diploma or equivalent required; additional education or experience in government contracting is a plus.
Benefits
  • health insurance options for Medical, Dental & Vision plans
  • Short- and Long-Term Disability plans
  • Flexible Spending Accounts
  • Health Savings Accounts
  • Life Insurance Options
  • Paid Time Off
  • 401K Saving Plan with employer match
  • Employee Discounts
  • Tuition Reimbursement
  • Daily Pay program
  • Employee Assistance Program
  • wellness programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft OfficeExcelWordOutlookPowerPointreport creationdatabase managementcontract analysisbilling processesrecordkeeping
Soft Skills
organizational skillsattention to detailverbal communicationwritten communicationcustomer serviceproblem-solvinganalytical skillstime managementinterpersonal skillsconfidentiality