Agiliti

Sales

• The Specialty Equipment Specialist is responsible for driving strategic sales initiatives in an assigned territory.
• Identifying, qualifying, and closing new business bookings opportunities.
• Designing and executing a territory plan centered around Agiliti Specialty Equipment Solutions.
• Embracing Customer Relationship Management tools to effectively manage sales territory and execute sales objectives.
• Adapt to customer needs and buying process; adjust messaging and sales process accordingly.
• Convey information to customers in a clear, compelling way.
• Keep customer commitments, resolve customer problems, and exceed expectations.
• Conduct business reviews with customers.
• Translate benefits of solutions to customers based on understanding of their individual needs and business problems.
• Articulate how the EVM framework drives meaningful improvements to equipment workflows within hospitals.

Beds and Therapeutic Surfaces Sales Specialist

Customer Support

• Serve as a primary point of contact for government account support activities.
• Support all capital and rental billing processes related to government contracts.
• Research, track, and maintain records of government-related transactions; prepare and distribute activity reports as required.
• Assist in the review and analysis of contracts and purchase orders to ensure alignment with proposals and negotiated terms.
• Collaborate with internal teams to resolve invoicing issues, including investigating unpaid invoices and addressing discrepancies.
• Respond to inquiries from Program Managers and customers regarding products, services, and account details; proactively recommend additional or alternative services where applicable.
• Open and maintain customer accounts; ensure records are accurate and up to date.
• Provide exceptional customer service to both internal and external stakeholders; actively contribute to team success.
• Assist in the preparation of responses to government Requests for Proposals (RFPs), quotes, and solicitations.
• Coordinate and process ECAT orders, including generating reports, tracking revenue and order status, and ensuring timely fulfillment.
• Support the maintenance of Agiliti’s federal schedules and ensure contract compliance and proper recordkeeping.
• Identify opportunities to streamline processes, enhance workflows, and improve overall service delivery.
• Participate in cross-functional initiatives to enhance contract performance and operational efficiency.
• Maintain organized and auditable documentation for all contract-related correspondence.
• Develop reports and dashboards to communicate order status, key issues, and milestones to internal stakeholders.
• Ensure compliance with all OSHA, HIPAA, regulatory, and company-specific policies and procedures.
• Perform other duties and projects as assigned.

Government Sales Support Specialist

Account Executive

• Serve as the primary point of contact for national IDN accounts, ensuring strong and sustainable partnerships
• Build and foster high-level relationships with C-suite executives and decision-makers within key IDNs
• Develop and execute comprehensive account strategies aligned with IDN needs and organizational goals
• Drive revenue growth through the development and execution of sales strategies targeted at expanding IDN relationships
• Lead contract negotiations, including pricing, terms, rebates, and product positioning
• Work closely with internal teams (marketing, operations, product management, finance) to ensure alignment and support for IDN-specific initiatives
• Collaborate with regional sales teams to implement customized solutions for IDN partners
• Continuously monitor trends within the healthcare landscape, including regulatory changes and technology advancements impacting IDNs
• Track and report on key performance indicators (KPIs) to assess progress, identify challenges, and highlight opportunities for growth

National Account Executive

Field Engineer

• Conduct equipment inspection, operational verification, maintenance, and preventive and corrective repair service.
• Complete paperwork and computer data entry.
• Help with technical training.
• Accurately account for, and keep, assigned inventory.
• Perform other assigned duties.

Surgical Laser Service Engineer

Operations

• responsible for leading the daily activities at a hospital-based Asset360 account
• delivering medical equipment to patient rooms and standby locations
• retrieving soiled equipment, cleaning and processing equipment
• conducting equipment tracking rounds throughout patient rooms and recording each activity
• managing the medical equipment inventory
• maximizing equipment utilization
• in-servicing clinical staff and maintaining detailed customer records
• coordinating and supervising equipment management teams

Hospital Operations Supervisor

• Proactively manages customer on-site service program (i.e. Asset360) and provides leadership and direction to all on-site employees
• Partners with internal teams on customer meetings to promote revenue growth, cost containment and expansion of services with customers
• Demonstrates in-depth knowledge of medical
• Conducts training for the company and customer staff on medical equipment
• Manages equipment inventory and par levels consistent with contract terms, pricing and policies
• Manages missing and lost equipment, accessories and software upgrades
• Understands and performs audits and periodic internal reviews to ensure proper business management practices are followed
• Complies with patient privacy laws in all matters
• Participates in hospital committees (e.g., Infection Control, Quality Control, Product Evaluation, Safety and Security Committees)
• Integrates appropriate hospital protocols and processes into daily activities
• Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations
• Recruits, trains and develops employees
• Provides cross and lateral training, emphasizing continuous improvement and teamwork, and providing on-going feedback with focused action steps for areas of improvement
• Promotes communication among team members to create visibility for internal staff and the customer
• Makes sound and timely decisions
• Develops staffing and on-call schedules based on demand
• Holds self and staff accountable for completion of assignments
• Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer and staff concerns, discrepancies and/or disagreements
• Ensures accurate documentation for billing and regulatory compliance
• Understands billing for account invoices and assists with account receivable collections
• Performs other assigned duties

Hospital Operations Manager

• Identify and capitalize on business prospects within existing and new customers
• Partner with the sales specialist to identify and close new business opportunities
• Oversee sales processes with both new and existing customers
• Ensure timely and precise contract renewals
• Collaborate with sales and operations repair teams to ensure customer satisfaction
• Monitor and ensure adherence to contract terms regarding service frequency, inventories and volumes
• Ensure field teams are planning optimal routes
• Oversee the monitoring of contract consumption
• Monitor dedicated loaner inventories for sufficiency
• Track overdue loaners and devise plans for retrieval from customers upon repair return
• Determine when additional staff is needed to support business demands
• Supervise orders in the Align system, ensuring prompt follow-ups for purchase orders
• Ensure routine (quarterly) business reviews are conducted with customers at $60,000 annual revenue or more
• Identify customer issues promptly, resolve any arising challenges
• Plan educational in-services with customers and monitor preventable equipment damage for proactive planning
• Oversee the equipment pickup and delivery process utilizing field teams
• Provide guidance to field teams, communicate clear expectations, and create a culture of accountability

Division Sales Manager

• responsible for attaining revenue and EBITDA targets through growing share within existing and new customer accounts
• accountable for developing and implementing strategic plans to expand the use of products and services
• manage sales accounts by allocating appropriate time to high priority goals
• embrace Customer Relationship Management tools to manage sales territory
• demonstrate a working knowledge of the specific markets
• manage external customer relationships through regularly calling on client locations
• translate the benefits of solutions to customers based on understanding their needs
• articulate how the EVM framework drives improvements to equipment workflows