Agiliti

Sales

• Accountable for attracting, developing, and retaining sales talent
• Establish, manage, and review sales results
• Assist market opportunities to meet objectives for new sales and customer retention
• Build and leverage strong relationships with key customers
• Responsible for meeting or exceeding revenue quota objectives
• Ensure that new prospect data base contains current information on revenue potential
• Participate with team on customer calls at 'high value' accounts
• Collaborate with operational counterpart and refine processes to increase sales
• Recruit, train, and develop employees

Divisional Vice President – Sales

Operations

• Responsible for the leadership on all daily operations within the hospital in the absence of the Operations Manager - Hospital
• Deliver on the established Metrics within the contracted agreement
• Work with HQC to ensure that equipment is functioning at the highest standards
• Assist in the oversight of the equipment flow while redirecting and allocating resources
• Maintain the necessary inventory of equipment, equipment productivity, supplies and support structure to ensure an effective and functional Asset Management Program
• Investigate nursing staff concerns and opportunities for improvement
• Implement appropriate courses of action in a clear, concise, and professional manner
• Assist with the supervision of the HST personnel including training, performance reviews, and engaging in corrective action plans when necessary
• Establish and administer the reporting requirements, and direct their career development
• Assist with management of staffing schedules based upon equipment volume
• Foster cooperation among the various shifts to ensure a positive team approach
• Work to deliver a dedicated and harmonious working environment focusing on staff retention
• Coach staff in problem solving, effective communication, and conflict resolution situations
• Develop career path opportunities for all FTE’s
• Provide ongoing supervision of all HST personnel in the daily operation of the ASSET360

Hospital Operations Coordinator

Account Manager

• Manage and mentor Service Representatives and Territory Managers in their designated region.
• Monitor key performance indicators.
• Facilitate pickup and delivery of equipment as needed.
• Deliver educational content on medical devices.
• Collaborate with the Divisional Operations Manager in introducing new Agiliti services.
• Lead the onboarding of new clients.
• Develop and maintain customer relationships at departmental and mid-level management levels within the client organization.
• Prepare, complete and review analyses, surveys and reports with and for clients.
• Develop an understanding of contractual provisions, including the decision process involved in contracting maintenance and repair services for each Agiliti client in the region.
• Ensure compliance with Customer, Quality and Environmental Health and Safety requirements.
• Collaborate with various teams to improve processes, find gaps and improve overall quality of service.
• Coordinate service efforts and coverage for unexpected mobile lab or equipment failure as needed.
• Perform other duties as needed.

Senior Territory Manager

• The Specialty Equipment Specialist is responsible for driving strategic sales initiatives in an assigned territory.
• Identifying, qualifying, and closing new business bookings opportunities.
• Designing and executing a territory plan centered around Agiliti Specialty Equipment Solutions.
• Embracing Customer Relationship Management tools to effectively manage sales territory and execute sales objectives.
• Adapt to customer needs and buying process; adjust messaging and sales process accordingly.
• Convey information to customers in a clear, compelling way.
• Keep customer commitments, resolve customer problems, and exceed expectations.
• Conduct business reviews with customers.
• Translate benefits of solutions to customers based on understanding of their individual needs and business problems.
• Articulate how the EVM framework drives meaningful improvements to equipment workflows within hospitals.

Beds and Therapeutic Surfaces Sales Specialist

Customer Support

• Serve as a primary point of contact for government account support activities.
• Support all capital and rental billing processes related to government contracts.
• Research, track, and maintain records of government-related transactions; prepare and distribute activity reports as required.
• Assist in the review and analysis of contracts and purchase orders to ensure alignment with proposals and negotiated terms.
• Collaborate with internal teams to resolve invoicing issues, including investigating unpaid invoices and addressing discrepancies.
• Respond to inquiries from Program Managers and customers regarding products, services, and account details; proactively recommend additional or alternative services where applicable.
• Open and maintain customer accounts; ensure records are accurate and up to date.
• Provide exceptional customer service to both internal and external stakeholders; actively contribute to team success.
• Assist in the preparation of responses to government Requests for Proposals (RFPs), quotes, and solicitations.
• Coordinate and process ECAT orders, including generating reports, tracking revenue and order status, and ensuring timely fulfillment.
• Support the maintenance of Agiliti’s federal schedules and ensure contract compliance and proper recordkeeping.
• Identify opportunities to streamline processes, enhance workflows, and improve overall service delivery.
• Participate in cross-functional initiatives to enhance contract performance and operational efficiency.
• Maintain organized and auditable documentation for all contract-related correspondence.
• Develop reports and dashboards to communicate order status, key issues, and milestones to internal stakeholders.
• Ensure compliance with all OSHA, HIPAA, regulatory, and company-specific policies and procedures.
• Perform other duties and projects as assigned.

Divisional Vice President – Sales

Hospital Operations Coordinator

Senior Territory Manager

Beds and Therapeutic Surfaces Sales Specialist

Government Sales Support Specialist