Agiliti

Operations

• Proactively manages customer on-site service program (i.e. Asset360) and provides leadership and direction to all on-site employees to ensure business objectives are achieved.
• Partners with internal teams on customer meetings to promote revenue growth, cost containment and expansion of services with customers.
• Conducts training for the company and customer staff on medical equipment.
• Manages equipment inventory and par levels consistent with contract terms, pricing and policies.
• Manages missing and lost equipment, accessories and software upgrades.
• Understands and performs audits and periodic internal reviews to ensure proper business management practices are followed.
• Complies with patient privacy laws in all matters.
• Participates in hospital committees (e.g., Infection Control, Quality Control, Product Evaluation, Safety and Security Committees).
• Integrates appropriate hospital protocols and processes into daily activities.
• Recruits, trains and develops employees.
• Holds self and staff accountable for completion of assignments.

Hospital Operations Manager – Senior

• Proactively manages customer on-site service program (i.e. Asset360) and provides leadership and direction to all on-site employees to ensure business objectives are achieved
• Partners with internal teams on customer meetings to promote revenue growth, cost containment and expansion of services with customers
• Conducts training for the company and customer staff on medical equipment
• Manages equipment inventory and par levels consistent with contract terms, pricing and policies
• Understands and performs audits and periodic internal reviews to ensure proper business management practices are followed
• Recruits, trains and develops employees
• Develop staffing and on-call schedules based on demand
• Ensures accurate documentation for billing and regulatory compliance
• Performs other assigned duties

Hospital Operations Manager

Program Manager

• The program manager will be the primary point of contact for government Contracting Officers (KOs) and Contracting Officer Representatives (CORs) and will be responsible for ensuring customer satisfaction and growing the contract.
• Oversee the management and execution of large federal projects
• Communicate regularly with the KO and COR
• Ensure customer satisfaction, demonstrated via CPARS
• Ensure 100% compliance with contract deliverables
• Coordinate the operational execution of the contract work
• Serve as the singular customer POC for all project issues
• Ensure project schedules and execution meet customer expectations
• Work with internal support teams to manage invoices, accounts receivable, and payments
• Work with the quality and compliance teams to ensure project exceeds customer and Agiliti standards
• Ensure compliance with the Quality Assurance Surveillance Plan (QASP) and perform internal audits to validate compliance

Government Services Program Manager

• Responsible for leadership on all daily operations within the hospital in the absence of the Operations Manager - Hospital
• Deliver on the established Metrics within the contracted agreement
• Assist in the Team Building of the ASSET360 FTE’s
• Maintain necessary inventory of equipment, equipment productivity, supplies and support structure
• Investigate nursing staff concerns and opportunities for improvement
• Implement appropriate courses of action in a clear, concise, and professional manner
• Supervise the HST personnel including training, performance reviews, and corrective action plans
• Manage staffing schedules based upon equipment volume
• Foster cooperation among various shifts
• Facilitate and educate on the HST training manual
• Provide ongoing supervision of all HST personnel in daily operation of ASSET360
• Coach staff in problem solving, effective communication and conflict resolution
• Assist with completion of daily tasks, such as patient rounds, equipment deliveries and cleaning process

Hospital Operations Coordinator

Customer Support

• Handle heavy daily phone volume, serving as a primary point of contact for customers
• Take customer orders and service requests by phone from healthcare customers across Kansas and Missouri
• Use strong verbal communication and active listening skills to clearly understand customer needs
• Provide professional, patient, and confident phone support in every interaction
• Accurately enter orders, customer information, and call details into company systems
• Route service requests and orders to the appropriate service centers and internal teams
• Follow established procedures to research and help resolve product or service issues, ensuring proper follow-up
• Learn Agiliti’s products and services and know when to escalate or route specialized questions
• Identify opportunities to offer additional products or services and share qualified leads with sales teams
• Support billing and collections activities, including purchase order numbers, invoice requests, and billing questions
• Assist service centers with basic administrative and office support tasks as needed
• Participate in training, quality, and process improvement activities
• Support and learn from experienced Customer Service Representatives on the team.

Hospital Operations Manager – Senior

Hospital Operations Manager

Government Services Program Manager

Hospital Operations Coordinator

Customer Support Specialist