Agilent Technologies

Field Service Engineer

Agilent Technologies

full-time

Posted on:

Location Type: Remote

Location: India

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About the role

  • Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of Agilent GCMS and multi-vendor systems solutions.
  • Installs and optimizes hardware/software/network GCMS products and configurations at customer sites.
  • Diagnoses and resolves GCMS product performance problems.
  • Performs maintenance and repair services.
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations that may impact product performance.
  • Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
  • Delivers fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
  • Serves as an internal resource on technical issues and manages product escalations.
  • Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
  • May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.

Requirements

  • Master’s Degree in Chemistry/Analytical Chemistry/Instrumentation/Pharmacy/Biotechnology/Life Science or equivalent.
  • Relevant basic/theoretical knowledge of analytical instruments like GCMS.
  • Typically, at least 5+ years relevant experience for entry to this level.
  • Excellent numerical, verbal and written communication, troubleshooting and problem-solving skills along with good organizational & negotiation skills.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
GCMSinstallationimplementationmaintenancerepairdiagnosistroubleshootingpreventive maintenanceconfiguration optimizationanalytical instruments
Soft Skills
customer satisfactioncommunicationproblem-solvingorganizational skillsnegotiation skills
Certifications
Master’s Degree in ChemistryMaster’s Degree in Analytical ChemistryMaster’s Degree in InstrumentationMaster’s Degree in PharmacyMaster’s Degree in BiotechnologyMaster’s Degree in Life Science