Agilent Technologies

Field Service Engineer

Agilent Technologies

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Deliver advanced on-site support including installation, implementation, optimization, maintenance and repair of gas chromatography systems
  • Troubleshoot and resolve complex system, method, hardware and software issues, often under time pressure
  • Act as a technical authority for customers, advising on best practices, preventive maintenance and system configurations
  • Proactively identify potential risks and performance limitations before they impact customer operations
  • Execute integrated system solutions involving hardware, software, networking and peripherals according to defined architectures
  • Serve as an internal escalation point for challenging technical cases and collaborate closely with Support, Sales, Marketing and R&D
  • Maintain accurate documentation and ensure full compliance with Agilent quality and regulatory standards
  • Share expertise by delivering technical training, workshops or mentoring for colleagues and customers
  • Support key or high-volume customers, including calibration and qualification activities when required.

Requirements

  • Degree in Chemistry
  • Solid practical experience with HPLC and Multivendor HPLC products
  • Proven ability to work independently in laboratory environments and manage complex customer situations
  • Clear, confident communication skills—both verbal and written
  • Fluency in English
  • Valid driving license and willingness to travel.
Benefits
  • Option to work remotely
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
gas chromatographyHPLCmultivendor HPLC productssystem troubleshootingpreventive maintenancesystem configurationhardware integrationsoftware integrationnetworkingcalibration
Soft Skills
technical authorityproblem-solvingcommunication skillsindependent workcollaborationmentoringtraining deliverycustomer servicetime managementrisk identification
Certifications
degree in Chemistryvalid driving license