Online Technical Support Engineer – Analytical Instrumentation
Agilent Technologies
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $43 - $81 per hour
About the role
- Provide remote post-sales technology support and technical services to external customers
- Direct customer contact through phone/email channels
- Log requests via our SAP ticketing system
- Provide technical support, troubleshooting customers’ applications and delivering consulting and education services
- Solves routine and non-routine issues, challenges and problems within field of specialization
- Write technical support articles for global knowledge base
- May book transactional sales opportunities and provide highly qualified leads to sales
Requirements
- Bachelor's or master's degree or University degree in STEM (science, technology, engineering, and mathematics)
- 4+ years of relevant experience in the field of knowledge
- Relevant work experience in customer service, technical support or laboratory environment
- Exposure to LC or GC instrumentation is a plus
- May occasionally travel for customer visits for development and training
- Working shift will be for 8 am to 5 pm Pacific time zone
- Atomic Spectroscopy experience a plus
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
- bonuses
- stock options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootingSAPLC instrumentationGC instrumentationAtomic Spectroscopy
Soft Skills
customer servicecommunicationproblem-solving
Certifications
Bachelor's degreeMaster's degreeUniversity degree in STEM