Agilent Technologies

Technical Support – Native Danish/Norwegian Speaker

Agilent Technologies

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Manage technical support phone lines and respond to customers’ questions and concerns.
  • Provide first and second-level support to customers by phone and email.
  • Diagnosing and troubleshooting technical issues remotely to find solutions.
  • Work closely with internal teams—such as Field Service Engineers, Customer Application Specialists, Sales, Technical Excellence, and QA Complaints—to resolve problems quickly and effectively.
  • Use CRM systems (OneConnect C4C and SAP CRM) to record and track customer interactions.
  • Take part in quality improvement projects and help enhance our service offerings.
  • Occasionally visit customers on-site to gain hands-on experience and support sales activities.

Requirements

  • Education: Master’s, PhD, Medical Laboratory Technologist – Histopathology, or Field Service Engineer with experience in pathology laboratories.
  • Excellent technical product knowledge and remote troubleshooting skills.
  • Experience in a pathology laboratory or similar environment is preferred.
  • Proficiency in computer and software applications.
  • Fluency in Danish and English is required; considering a native Danish who lives or has lived in England.
  • Additional languages (Dutch, Finnish, French, German, Italian, Norwegian, Spanish, Swedish) are a plus.
  • On a personal level, you possess great problem solving / analytical skills, and you are eager to learn about new software technology, instruments, applications, and consumables.
  • You have communication/ interpersonal skills to interact at various levels, and you strive to provide excellent customer support.
  • You enjoy both working within a team and autonomously.
Benefits
  • Comprehensive training and development opportunities to help you excel in your field, starting with an Onboarding program to ensure you have a smooth start with our team.
  • A dynamic environment focused around delivering best-of-class customer service.
  • Agilent offers core global benefits to all staff - but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (these may vary from country to country)
  • A dedication to work/life balance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportremote troubleshootingproblem solvinganalytical skillscomputer applicationssoftware applicationstechnical product knowledge
Soft Skills
communication skillsinterpersonal skillseager to learnteamworkautonomy
Certifications
Master’sPhDMedical Laboratory Technologist – HistopathologyField Service Engineer