Agilent Technologies

Field Service Engineer – HPLC/GC

Agilent Technologies

full-time

Posted on:

Location Type: Hybrid

Location: Cleveland • Ohio • United States

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Salary

💰 $34 - $53 per hour

About the role

  • Install and optimize hardware/software/network products and configurations at customer sites
  • Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance activity on High Performance Liquid Chromatography (HPLC) and Gas Chromatography (GC) systems
  • Diagnose and resolve product performance problems
  • Contact customers on time and schedule service efficiently
  • Perform maintenance and repairs
  • Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
  • Communicate with manager and sales team to ensure customer needs and expectations are clearly understood and met
  • Maintain Agilent's customer service reputation by complying with all corporate policies and procedures
  • Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered
  • Utilize the complaint handling system as required
  • Document time and expenses in a timely manner as required in SAP and other means as requested by manager
  • Proactively respond to potential equipment issues to prevent unplanned interruption of customers' business
  • Complete administrative paperwork and computer reports promptly and accurately
  • Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software
  • Responsive to customer requests for service and communicate proactively before, during and after service
  • Support other field engineers and customers in the solutions

Requirements

  • Bachelor's or master's degree in a science field (e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar)
  • 2+ years of experience in a similar position or experience as an end user
  • Knowledge of Chromatography instrumentation, application, installation, calibration, and validation experience is a plus
  • Experience with Instrument Software such as OpenLab, ChemStation, Mass Hunter, or similar a plus
  • Experience troubleshooting and problem-solving
  • Experience with the Agilent solutions is desired but not essential
  • Verbal and written communication is clear, respectful, and timely
  • Valid driver's license
  • Ability to travel up to 30% overnight
Benefits
  • Option to work remotely
  • Choice of company car or reimbursement for personal vehicle usage
  • Bonus eligibility
  • Stock options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
High Performance Liquid Chromatography (HPLC)Gas Chromatography (GC)Chromatography instrumentationinstallationcalibrationvalidationtroubleshootingproblem-solvingpreventive maintenancerepair
Soft Skills
customer satisfactioncommunicationtime managementproactive responseteam collaborationclear communicationrespectful communicationadministrative skillsfeedback provisionservice responsiveness
Certifications
Bachelor's degree in scienceMaster's degree in sciencevalid driver's license