Agilent Technologies

Customer Support Engineer

Agilent Technologies

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Providing not only hands-on technical LCMS but also application support to our customers and colleagues
  • Work on-site at a variety of labs and support the customers with product solutions across LC-MS product range, SQ, QQQ, Qtof, as well as multi-vendor systems solutions
  • Install and optimize hardware/software/network products
  • Perform maintenance and repairs
  • Diagnose and resolve product performance issues
  • Address applications related issues and provide end-to-end solution at customer sites
  • Deliver fully coordinated solutions, which may include peripherals, communications, operating systems, and applications software
  • Ensure customer satisfaction by guiding and training users on preventive maintenance and configurations, as well as how to effectively use the systems to their advantage.
  • Applying interpersonal skills, creativity and a can-do approach are fundamental for the role.

Requirements

  • Have an academic degree in science or engineering, including but not limited to chemistry, analytical chemistry, biochemistry, biotechnology or similar
  • Expertise in analytical techniques and method development (Chromatography, e.g. LC/ LC-MS) in a similar position or as an End-user
  • Have user experience in instrument maintenance, data analysis software, problem-solving skills, particularly for fixing, applications support and/or general instrument maintenances
  • A strong desire to learn and expand your skill set
  • Enjoy working remotely, whilst engaging and visiting customers on-site
  • A strong attention to detail and processes, ensuring compliance with Agilent's Quality standards.
Benefits
  • Agilent Result Bonus
  • Life Insurance
  • Pension
  • Healthcare
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LCMSChromatographymethod developmentdata analysis softwareinstrument maintenancehardware installationsoftware installationnetwork optimizationproblem-solvingpreventive maintenance
Soft Skills
interpersonal skillscreativitycan-do approachattention to detailcustomer satisfactiontrainingcommunicationadaptabilityteam collaborationtime management