Agilent Technologies

Graduate Field Service Engineer – Chromatography, Spectroscopy

Agilent Technologies

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Entry Level

About the role

  • Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities.
  • Contact customers in a timely manner and schedules service efficiently.
  • Connect with manager and sales team to understand and meet customer needs and expectations.
  • Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures.
  • Complete administrative paperwork and computer reports promptly and accurately.
  • Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required.
  • Address customer requests for service and communicate proactively before, during and after service.

Requirements

  • University degree in a Life Science (Chemistry, Biology, Biochemistry, Biotechnology…) or a Technical field (Electronics, Electrical Engineering, Informatics…)
  • Experience in a customer facing and technical support position preferred
  • Computer literacy. Knowledge of IT networks, security and data would be an advantage
  • Full proficiency in English
  • A valid driving license
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
repairinstallationupgradepreventive maintenancecustomer supportIT networksdata securitycomputer literacytechnical support
Soft Skills
customer servicecommunicationtime managementproblem-solvingteam collaboration
Certifications
valid driving license