Application Engineer

Agilent Technologies

full-time

Posted on: 9/4/2025

Origin: • 🇮🇳 India

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About the role

Handling second-level support, mainly focusing on the INDIA area customers, fielding and working to resolve customer-submitted Support tickets related to Agilent's enterprise software
Remotely assisting Agilent front-line services teams working with customers on installs, solving technical issues with informatics software including database, networking, and chromatography questions as needed
Actively represent the Support team during Presto critical issues for heightened situations and work with internal teams (Marketing, Sales, R&D) to deliver the best solution to the customer
Collaborate with customers’ IT departments on standard processes, supported configurations, virtualization technologies, etc.
Contribute to growing the Support team's overall shared knowledge base based on situations and findings during customer support tickets
Remote position with afternoon shift - 1:30 PM to 9:30 PM IST

Bachelor’s or Master’s Degree or University Degree or equivalent
Post-graduate and/or certification/ license may be required
8+ years' relevant work experience
4+ years working in/around supervised laboratory environments (GMP, FDA 21, CFR Part 11)
Strong solid grasp of Agilent Software portfolio (OpenLab CDS and ECM)
Mass hunter and MS tech knowledge will be appreciated
Requires in-depth knowledge and experience in job and ability to work independently with problem-solving skills
Self-management and sound decision-making skills
Must be able to work well under pressure
Excellent verbal and written communication skills
Customer skills / soft skills and communicate successfully via WebEx/Teams
Knowledge of Windows OS, SQL and Networking
Knowledge/experience with Citrix, Terminal Services, VM, Hyper V
Experience with cloud deployments such as AWS and Azure is highly desired
Support hours will be afternoon shift - 1:30 PM to 9:30 PM IST