Application Support Engineer
Parkar Digital
full-time
Posted on:
Location Type: Office
Location: Pune • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ApacheAWSAzureCloudDockerKubernetesLinuxNGINXPythonShell ScriptingSQL
About the role
- Investigate and analyze reported issues, identifying root causes and implementing effective solutions.
- Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems.
- Ensure the availability, reliability, and performance of assigned applications.
- Implement application patches, updates, and configurations as needed.
- Monitor application performance and proactively identify areas for improvement.
- Collaborate with development teams to optimize code and enhance application efficiency.
- Maintain comprehensive documentation for troubleshooting procedures, system configurations, and resolutions.
- Create knowledge base articles for common issues to facilitate faster issue resolution by L1 support.
- Provide timely and effective communication to end-users regarding issue status and resolution.
- Collaborate with the customer support team to address user queries and concerns.
- Work within defined SLAs to manage and resolve incidents promptly.
- Escalate critical issues to appropriate teams and management as needed.
- Participate in post-incident reviews and contribute insights for process improvements.
- Provide training to L1 support and end-users on recurring issues to promote self-service resolution.
- Stay updated on industry best practices and technologies to enhance the support process.
Requirements
- Proven 3+ years’ experience in application support, troubleshooting, and issue resolution
- Strong knowledge of databases, operating systems, and application architecture
- Strong knowledge of Linux operating systems, including command-line proficiency
- Familiarity with monitoring and logging tools for proactive issue detection
- Familiarity with cloud platforms along with certification such as AWS, Azure, or Google Cloud (should have at lease basic certification related to AWS/Azure).
- ITIL certification certifications is plus.
- Proficient in SQL for database query and analysis
- Proficiency in using ticketing tools for incident tracking and resolution.
- Knowledge of API testing tools and techniques.
- Experience in working with APIs and understanding RESTful architecture.
- Familiarity with JSON and YAML for data interchange and configuration.
- Solid understanding of networking principles and protocols.
- Familiarity with source control tools such as Git for version control.
- Experience with web servers (e.g., Apache, Nginx) and web application deployment
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team-oriented environment
- Comfortable with 24/7 shifts, on-call duties during weekdays and weekends
- Scripting skills (e.g., Shell scripting, Python) for automation tasks is a plus.
- Bachelor’s degree in computer science, Information Technology, or related field.
- Good to have: Understanding of DevOps principles and practices
- Knowledge of security best practices in application support
- Experience with continuous integration/continuous deployment (CI/CD) pipelines
- Familiarity with virtualization technologies
- Experience in containerization technologies such as Docker and orchestration tools like Kubernetes
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
application supporttroubleshootingissue resolutiondatabasesLinuxSQLAPI testingnetworking principlesscriptingCI/CD
Soft skills
communicationinterpersonal skillscollaborationproblem-solvingtrainingprocess improvementtime managementcustomer serviceteam-orientedadaptability
Certifications
AWS certificationAzure certificationITIL certification