Serve as the internal subject matter expert on Microsoft licensing programs, SKUs, and terms
Guide sales team on appropriate licensing for customer scenarios, including complex or high-value deals
Advise clients on licensing options, optimization opportunities, and compliance alignment
Interpret Microsoft licensing terms, agreements, and program rules
Stay current on Microsoft program changes and communicate implications to internal teams
Provide guidance on licensing/product feature strategies that support CMMC and other regulatory cybersecurity requirements
Research and interpret Microsoft documentation (MS Learn, License Agreements, Modern Work comparison resources, partner portals)
Maintain and create internal licensing knowledge base and SOPs
Document common Q&A and build internal FAQ resources
Keep process documentation current as Microsoft programs evolve
Track recurring internal questions to identify training gaps and documentation needs
Contribute to process improvement initiatives
Process new license orders and renewals across multiple channels: CSP Commercial, GCC, GCC High (VLC), Azure Government, and Azure EA
Provision licenses through Microsoft Partner Center, including new customer tenants, Azure subscriptions, and license count adjustments
Coordinate license renewal dates, service cutoffs, and cancellation windows
Maintain monthly Microsoft license pricing downloads to support the sales team
Track Microsoft licensing program updates that affect product availability, pricing, or program participation
Communicate Microsoft policy changes and deadlines to internal teams
Ensure the accuracy of required Microsoft program forms
Maintain detailed records within ticket notes and emails
Suspend customer Azure Government subscriptions when required by management
Coordination and support on invoice generation and billing (with Billing & Accounting department)
Coordination and support on pricing strategy (with Sales)
Respond to client licensing inquiries
Respond to internal colleague licensing questions (sales, delivery, and finance related)
Send and confirm license activation communications to customers
Instruct and follow up with customers about their procurement obligations (accepting Microsoft agreements)
Resolve routine licensing requests such as license provisioning issues, access problems, and document re-sends
Escalate technical issues to internal engineering resources or open support tickets with Microsoft on customers' behalf
Monitor and manage the licensing ticket queue in Autotask PSA (chiefly inbound customer inquiries and license related support requests)

Requirements

5+ years of experience with common Microsoft licensing programs (MOLP, MCA, EA, CSP, NCE, AOS-G, etc.)
Working knowledge of Microsoft Partner Center
Understanding of Microsoft 365 and Azure licensing models, SKUs, and subscription types
Ability to research and interpret Microsoft licensing documentation
Strong attention to detail and accuracy
Strong discernment and reasoning skills
Excellent written and verbal communication skills
Experience with ticketing systems and customer support workflows
Comfortable working in a remote environment

Benefits

Competitive salary
Comprehensive benefits (medical, dental, vision, retirement, PTO, professional development)
Fully remote work environment with flexibility and autonomy

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft licensing programsMOLPMCAEACSPNCEAOS-GMicrosoft Partner CenterMicrosoft 365 licensingAzure licensing

Soft Skills

attention to detailaccuracydiscernmentreasoning skillswritten communicationverbal communication