Agile IT

Business Operations

• Serve as the internal subject matter expert on Microsoft licensing programs, SKUs, and terms
• Guide sales team on appropriate licensing for customer scenarios, including complex or high-value deals
• Advise clients on licensing options, optimization opportunities, and compliance alignment
• Interpret Microsoft licensing terms, agreements, and program rules
• Stay current on Microsoft program changes and communicate implications to internal teams
• Provide guidance on licensing/product feature strategies that support CMMC and other regulatory cybersecurity requirements
• Process new license orders and renewals across multiple channels: CSP Commercial, GCC, GCC High (VLC), Azure Government, and Azure EA
• Provision licenses through Microsoft Partner Center, including new customer tenants, Azure subscriptions, and license count adjustments
• Respond to client licensing inquiries
• Monitor and manage the licensing ticket queue in Autotask PSA

Microsoft 365, Azure Licensing Specialist – Advisory and Business Ops

• Serve as the internal subject matter expert on Microsoft licensing programs, SKUs, and terms
• Guide sales team on appropriate licensing for customer scenarios, including complex or high-value deals
• Advise clients on licensing options, optimization opportunities, and compliance alignment
• Interpret Microsoft licensing terms, agreements, and program rules
• Stay current on Microsoft program changes and communicate implications to internal teams
• Provide guidance on licensing/product feature strategies that support CMMC and other regulatory cybersecurity requirements
• Research and interpret Microsoft documentation (MS Learn, License Agreements, Modern Work comparison resources, partner portals)
• Maintain and create internal licensing knowledge base and SOPs
• Document common Q&A and build internal FAQ resources
• Keep process documentation current as Microsoft programs evolve
• Track recurring internal questions to identify training gaps and documentation needs
• Contribute to process improvement initiatives
• Process new license orders and renewals across multiple channels: CSP Commercial, GCC, GCC High (VLC), Azure Government, and Azure EA
• Provision licenses through Microsoft Partner Center, including new customer tenants, Azure subscriptions, and license count adjustments
• Coordinate license renewal dates, service cutoffs, and cancellation windows
• Maintain monthly Microsoft license pricing downloads to support the sales team
• Track Microsoft licensing program updates that affect product availability, pricing, or program participation
• Communicate Microsoft policy changes and deadlines to internal teams
• Ensure the accuracy of required Microsoft program forms
• Maintain detailed records within ticket notes and emails
• Suspend customer Azure Government subscriptions when required by management
• Coordination and support on invoice generation and billing (with Billing & Accounting department)
• Coordination and support on pricing strategy (with Sales)
• Respond to client licensing inquiries
• Respond to internal colleague licensing questions (sales, delivery, and finance related)
• Send and confirm license activation communications to customers
• Instruct and follow up with customers about their procurement obligations (accepting Microsoft agreements)
• Resolve routine licensing requests such as license provisioning issues, access problems, and document re-sends
• Escalate technical issues to internal engineering resources or open support tickets with Microsoft on customers' behalf
• Monitor and manage the licensing ticket queue in Autotask PSA (chiefly inbound customer inquiries and license related support requests)

Microsoft 365 & Azure Licensing Specialist, CSP/GCC High

Sales Development Rep

• Prospect into target accounts through outbound calls and emails to book qualified Seller meetings
• Follow up on cold, warm, and Marketing-sourced leads
• Call down licensing renewals to identify renewal timing, risks, and expansion signals
• Prepare Sellers with clear context and meeting notes
• Own the Sales Accepted Lead (SAL) feedback loop and provide actionable input to Marketing
• Identify customer wins, objections, and trends to support case studies and go-to-market collateral
• Maintain accurate CRM data to support pipeline and renewals visibility
• Represent Agile IT with professionalism, energy, and strong written communication

Microsoft 365, Azure Licensing Specialist – Advisory and Business Ops

Microsoft 365 & Azure Licensing Specialist, CSP/GCC High

Sales Development Representative – Microsoft Licensing, Renewals