Agile IT

Security Engineer

• Ticket & Work Dispatching (Autotask / PSA)
• Monitor project and service queues in Autotask and other PSA boards
• Assign and dispatch tickets to the appropriate engineers based on skills, availability, and priority, and follow up to ensure work is progressing
• Update ticket statuses, scheduling, and notes so that boards are always current and reflect reality
• Escalate urgent or at‑risk tickets to project managers, Customer Success, or leadership as needed
• Project Coordination
• Build and maintain detailed project schedules, timelines, and calendars; adjust as dates change and communicate updates to internal and client stakeholders
• Create and manage project tasks in Autotask, making sure all work is broken into clear, assignable items with due dates and dependencies
• Schedule internal and client project meetings (kicks‑offs, working sessions, status calls), prepare agendas, and capture notes and action items
• Publish regular project status updates (summary emails, dashboards, PSA notes) and ensure documentation is complete before handing over to support / Customer Success at project close
• Change, Documentation & Partner Administration
• Assist with change management by drafting change requests/change orders, tracking approvals, and updating project plans and tickets once changes are approved
• Support evidence/documentation collection for compliance and security projects, coordinating with engineers and Customer Success
• Submit and track any required Microsoft partner paperwork for projects (e.g., CPoR, PAL, references) so Agile IT receives full credit for Microsoft‑aligned work
• Customer & Internal Communication
• Serve as a primary coordination point for customers on scheduling, logistics, and basic status questions, routing technical issues to the right resources
• Coordinate escalations by making sure the right team members are engaged and tracking resolution to closure
• Help maintain high customer satisfaction through clear expectation setting, timely updates, and professional follow‑through
• Operational Hygiene & Continuous Improvement
• Enforce PSA hygiene: time entry completeness, correct ticket types/queues, and accurate milestones
• Identify bottlenecks in scheduling or dispatching and propose improvements to workflows, templates, and dashboards
• Help maintain and improve SOPs related to dispatching, project coordination, and Autotask usage

Project Coordinator – Autotask MSP Dispatcher, Microsoft Focused CyberSecurity

Engineer

• Administer and maintain a suite of Microsoft security and compliance solutions for multiple clients
• Monitor security alerts and events across client environments using our SOC tools (XDR and SIEM)
• Investigate incidents (phishing attempts, malware detections, suspicious logins, etc.) by analyzing logs and telemetry
• Continuously tune detection rules and thresholds to improve signal-to-noise ratio
• Develop automation scripts and workflows to streamline security operations tasks and ensure compliance evidence is captured
• Maintain comprehensive documentation for all security operations activities
• Work closely with the Customer Success Manager and compliance consultants to educate clients on security best practices
• Stay current on the latest cybersecurity threats, Microsoft cloud security updates, and industry trends

MSP Engineer – Azure Government, Microsoft Office 365 GCC High

• Own go-to-market (GTM) strategy, brand positioning, demand generation, partnerships, pricing/packaging, and overall bookings across all lines of business
• Scale pipeline for DIB/CMMC offerings, expand managed services ARR, grow the Microsoft GCC High licensing business, and orchestrate partner-led revenue streams
• You’re both a strategist and a builder – able to architect the GTM plan and also run the forecast, funnel, and field operations day-to-day
• Build inbound and outbound demand (ABM campaigns, field events, digital marketing) targeting DIB/CMMC buyers (both prime contractors and subcontractors)
• Define ideal customer profiles and market segments; launch repeatable sales motions for fixed-price enablement projects and subscription managed services
• Lead new-business sales and account growth teams, instituting rigorous qualification processes and deal review cadences
• Drive federal/DIB capture efforts; ensure proposal/SOW quality aligns with deliverable scope and target margins
• Publish tiered service catalogs with clear value metrics and attach strategies to drive upsell/cross-sell
• Own Microsoft GCC High Licensing revenue (including co-sell motions, CSP renewals, and service attachments)
• Launch bundled 'Complementary Partner Services' offerings to increase ACV and win rates
• Deepen our Microsoft alliance (co-sell programs, marketplace listings, MDF funding) and scale partner-led pipeline through alliances (GRC providers, IR firms, penetration testers, etc.)
• Create partner scorecards, incentives, and joint go-to-market plans to drive mutual success
• Own CRM hygiene, pipeline coverage math, forecast accuracy, and BI dashboards from lead to cash
• Align sales compensation plans to margin-aware growth objectives; define clean handoffs to the COO for seamless delivery execution
• Shape the narrative around CMMC in the DIB market through thought leadership content, case studies, webinars, events, and analyst/press engagement
• Build a high-performing marketing engine encompassing demand generation, product marketing, and partner marketing functions.

Chief Revenue Officer – Sales & Marketing, Cybersecurity

• Drive Customer Success & Compliance: Ensure all managed services (AgileDefend security operations and AgileThrive compliance services) meet or exceed service levels.
• Maintain rigorous documentation and evidence for compliance audits, keeping customer environments audit-ready and secure.
• Lead Service Delivery Teams: Guide and mentor technical “pod” teams across Microsoft security and compliance technologies (Defender, Sentinel, Entra ID, Intune, Purview, etc.) to hit SLA targets.
• Coordinate workloads, optimize processes, and enforce best practices (ITIL standards, ticket hygiene, etc.) that protect quality and margins.
• Oversee Security Operations (SOC): Own the playbooks for our Security Operations Center – from tuning alerts to refining incident response runbooks – to reduce noise and improve mean time to respond.
• Partner with engineers to ensure threat monitoring is effective and aligned with CMMC Level 2 controls, adjusting tactics as new cyber threats emerge.
• Customer Health & Escalations: Monitor customer health scores and success plans, and lead regular QBRs/EBRs (Quarterly/Executive Business Reviews) to report on outcomes and roadmap next steps.
• Proactively manage and resolve escalations or critical issues, turning challenges into opportunities to strengthen the client relationship.
• Automation & Efficiency: Champion automation and process improvements that enhance service delivery.
• Leverage tools like RMM platforms, PowerShell/Logic Apps workflows, or low-code automation (n8n, Microsoft Power Automate) to streamline routine tasks, eliminate pain points, and quantify time/cost savings for both the team and clients.
• Renewals & Growth: Drive high renewal rates and account growth by ensuring clients continuously see value.
• Coordinate closely with our Licensing team on Microsoft subscription renewals and expansions, and identify opportunities to attach additional services that solve customer needs.

MSP/MSSP Service Delivery, Customer Success Manager – Microsoft Focused Cybersecurity

• Own our HubSpot marketing platform and orchestrate multi-channel campaigns
• Develop and manage a content calendar and marketing campaign plan
• Plan and execute integrated marketing campaigns across digital channels
• Own the HubSpot marketing hub and our lead management process
• Track key metrics and produce monthly marketing performance reports
• Collaborate with partners like Microsoft and other technology vendors on co-marketing initiatives
• Work hand-in-hand with the sales team to ensure marketing efforts translate into pipeline
• Steer Agile IT’s brand voice to be professional yet personable

Marketing Manager – HubSpot, Demand Generation, Data-Driven, Cybersecurity

Architect

• Lead discovery, architecture (HLD/LLD), and technical direction for secure Microsoft solutions across Azure Gov, GCC High, and M365
• Build and harden reusable IaC modules (Bicep/ARM/Powershell, Azure Runbooks) and platform guardrails; publish reference patterns
• Run technical discovery, scope/assumption validation, LOE/pricing inputs, and SOW quality; create demos and solution briefs
• Ensure designs and pipelines generate control mappings, diagrams, logs, test evidence, and runbooks that meet NIST 800‑171/CMMC L2 expectations
• Establish CI/CD that emits audit‑ready artifacts (markdown/PDF, diagrams, deployment logs) into evidence repositories
• Coach architects/engineers; lead design/code reviews; host internal workshops; elevate standards and reduce escalations
• Contribute talks, speaking engagement, webinars, and briefs that position Agile IT as the ideal CMMC partner
• Partner with the COO (delivery), CRO (pre‑sales), PM/SDM leaders, and GRC peers on scope, risk, evidence, and handoffs

Infrastructure as Code (IaC) Principal Architect – Azure Government, Microsoft Office 365 GCC High

Security Analyst

• Monitor and analyze security events across client environments.
• Investigate alerts, perform triage, and escalate incidents when needed.
• Conduct threat analysis and provide actionable recommendations to reduce risk.
• Assist in incident response activities, including root cause analysis and reporting.
• Tune and improve detection rules and security use cases to enhance visibility.
• Communicate findings clearly to both technical and non-technical stakeholders.
• Stay up to date on emerging threats, vulnerabilities, and trends.

Cyber Security Analyst – MSSP/SOC, Microsoft Defender, Sentinel

Manager

• Own the delivery of fixed‑price cybersecurity enablement projects end‑to‑end—from scope and schedule to acceptance and handoff—while partnering with Principal Consultants who own the technical architecture and design decisions.
• Drive schedule, resources, status, and issue/risk management; ensure on‑time/on‑budget delivery.
• Enforce SOW clarity, acceptance criteria, and readiness/exit checklists; ensure technical reviews happen (run by Principal Consultants).
• Standardize evidence packages (what/where/how); coordinate with GRC for SSP/POA&M inputs.
• Maintain a visible RAID log; run a disciplined change‑order process protecting scope and margin.
• Run customer status, executive summaries, and expectation management; manage escalations calmly.
• Transition finished work to SDM—MSP with runbooks, SLAs/OLAs, and monitoring requirements.
• Track burn vs. budget, forecast to complete, and project margin using PSA dashboards; highlight recovery plans early.
• Promote reuse of templates/checklists; capture lessons learned for continuous improvement.

Service Delivery Manager – Fixed-Price Projects, Azure Government, Microsoft GCC High Enablement

• Own day‑to‑day managed services (security + compliance ops) and recurring licensing under Microsoft CSP Tier 1
• You’ll deliver SLA excellence, drive adoption and renewals, maintain clean NCE/PSA/RMM operations, and expand accounts while reducing cost‑to‑serve through automation
• You are the executive point for customer health, outcomes, and growth
• Lead pods operating Defender, Sentinel, Entra ID, Intune, Purview; enforce incident/problem/change, SLOs, and playbooks
• Embed CMMC L2/NIST 800‑171 controls in daily ops; maintain evidence completeness and audit‑ready reporting
• Health scoring, adoption plans, QBRs/EBRs, escalation management, renewal forecasting, and expansion plays
• Oversee Microsoft NCE (seats, Azure plan), provisioning, co‑term/renewals, price changes, promos, reconciliation, credit governance
• Guard P&L levers (utilization, backlog burn‑down, margin); ensure PSA hygiene and accurate, timely invoicing
• Reduce toil via RMM policies/scripts, Azure Logic Apps/Power Automate, and API integrators (e.g., n8n, Rewst); track time saved and error reduction
• Partner with CRO to attach enablement → managed services and upsell security add‑ons and GCC High licensing

Recurring Service Delivery – Customer Success Manager, Microsoft Focused Cybersecurity MSP

• You are a hands‑on HubSpot power‑user and demand‑gen marketer who builds pipeline end‑to‑end.
• You’ll own campaign strategy, execution, attribution, and optimization across our stack, partnering with the CRO for goals, forecasts, and weekly pipeline reviews.
• You’ll translate our CMMC‑first story into measurable programs that drive SQLs, bookings, and attach to managed services and GCC High licensing.
• Plan and execute multi‑channel campaigns for each service line (Enablement, Managed Services, Microsoft GCC High Licensing, Partner Services).
• Build ICP/persona plays (IT leadership, compliance/security owners); create ABM lists and tiered outreach.
• Manage budgets and pacing across LinkedIn Ads, Google Ads, Microsoft Bing Ads; integrate CallRail for call conversion tracking and Cheq (or equivalent) for fraud protection.
• Own HubSpot Marketing Hub & CRM: lifecycle stages, lead scoring/routing, data hygiene, workflows, sequences, nurture, and revenue attribution.
• Instrument UTMs/Bitly, GA4, Google Tag Manager, Search Console, and Microsoft Clarity; build dashboards for MQL→SQL→Opportunity conversion, CPL/CPA, and CAC payback.
• Maintain the Sales↔Marketing SLA with the CRO and Sales leadership (speed‑to‑lead, follow‑up rules, recycle).
• Drive a content engine that supports campaigns: landing pages, case studies, solution briefs, and CMMC explainers.
• Orchestrate SEO and content with SEMrush/Ahrefs, manage Google Local Business, and coordinate content partners (Verblio) as needed.
• Collaborate with Microsoft and complementary partners on co‑sell/co‑market motions, MDF, and joint events; package Complementary Partner Services into offers that increase ACV and win‑rate.
• Build playbooks, one‑pagers, decks, and talk tracks for each offer and vertical use case.

HubSpot Marketing Manager/Director – Cybersecurity Focus

Solutions Engineer

• Lead technical discovery/workshops; translate business, compliance, and risk needs into secure cloud designs
• Produce solution artifacts (HLD/LLD, diagrams, LOE inputs) and shape SOWs with Sales, ensuring delivery feasibility and margin
• Package enablement offers that cleanly hand off to managed services with clear acceptance criteria and runbooks
• Design CMMC L2 control implementations across Identity, Device, Data, and Threat
• Create build/runbooks and validation procedures; coach engineers during implementation
• Transition finished solutions into Managed Services (SLAs/OLAs, monitors, alerts, dashboards, knowledge transfer)
• Use PowerShell, Bicep/Terraform, Logic Apps/Power Automate to reduce toil and automate evidence/control checks

Cloud Solution Architect – Azure Government, Microsoft Office 365 GCC High

• Operate & secure Microsoft estates
• Monitor, triage, and resolve incidents across Defender (Endpoint/Identity/Office/Cloud) and Microsoft Sentinel; tune analytics rules, KQL queries, and playbooks
• Manage Entra ID (PIM, Conditional Access, MFA), Intune (compliance, baselines, hardening), and Purview (labels/DLP/insider risk)
• Maintain secure configurations for Azure (policy, RBAC, Key Vault, logging, networking) and common on‑premises integrations (AD, file services, VPN, firewalls)
• Map operational work to NIST 800‑171 practices; capture evidence automatically where possible (logs, reports, tickets)
• Contribute to control runbooks, SOPs, and customer artifacts (e.g., SSP/POA&M inputs in partnership with GRC resources)
• Support GCC High tenants and Azure Government as needed (we’ll train where you need to ramp)
• Build Azure Logic Apps/Power Automate playbooks, RMM scripts/policies, and n8n flows to eliminate manual steps (onboarding, patching, alert enrichment, evidence collection, remediation)
• Use PowerShell (and, when appropriate, Graph API, KQL, Bicep/Terraform) to codify repeatable operations
• Measure results (time saved, error reduction, SLA impact) and iterate
• Work tickets to SLA; document root cause and preventive actions
• Participate in on‑call rotation for priority incidents (reasonable frequency)
• Contribute to QBRs with concise ops/health summaries and recommendations.

MSP Engineer – Axure, Microsoft Office 365 GCC High

• You are a hands‑on HubSpot power‑user and demand‑gen marketer who builds pipeline end‑to‑end.
• You’ll own campaign strategy, execution, attribution, and optimization across our stack, partnering with the CRO for goals, forecasts, and weekly pipeline reviews.
• You’ll translate our CMMC‑first story into measurable programs that drive SQLs, bookings, and attach to managed services and GCC High licensing.
• Plan and execute multi‑channel campaigns for each service line (Enablement, Managed Services, Microsoft GCC High Licensing, Partner Services).
• Build ICP/persona plays (IT leadership, compliance/security owners); create ABM lists and tiered outreach.
• Manage budgets and pacing across LinkedIn Ads, Google Ads, Microsoft Bing Ads; integrate CallRail for call conversion tracking and Cheq (or equivalent) for fraud protection.
• Own HubSpot Marketing Hub & CRM: lifecycle stages, lead scoring/routing, data hygiene, workflows, sequences, nurture, and revenue attribution.
• Maintain the Sales↔Marketing SLA with the CRO and Sales leadership (speed‑to‑lead, follow‑up rules, recycle).
• Drive a content engine that supports campaigns: landing pages, case studies, solution briefs, and CMMC explainers.
• Collaborate with Microsoft and complementary partners on co‑sell/co‑market motions, MDF, and joint events.

HubSpot Marketing Manager – Cybersecurity Firm

Chief Operating Officer

• Turn strategy and bookings into predictable, profitable, audit‑ready outcomes.
• Lead service delivery, service management, customer success, partner delivery, and continuous improvement.
• Embed CMMC into every engagement and scale repeatable delivery models for the DIB.
• End‑to‑end ownership of Managed Services, Professional Services/Project Delivery, Customer Success, and Service Operations.
• Standardize delivery for enablement (fixed price) and managed services (CMMC/security) with playbooks/runbooks, SLAs/OLAs, and quality gates.
• Operate Microsoft GCC High Licensing onboarding, lifecycle, and support aligned to compliance requirements.
• Bake NIST/CMMC controls into workflows, evidence capture, continuous monitoring, and audit readiness.
• Build repeatable DIB‑ready patterns that protect CUI and reduce time‑to‑audit‑ready.
• Own services P&L; drive utilization, capacity, forecasting, backlog burn‑down, and gross‑margin improvement.
• Automate with RMM and API‑driven runbooks to reduce cost‑to‑serve and increase quality.
• Executive sponsor for strategic accounts; lead major incidents; maintain top‑quartile CSAT and retention.
• Govern delivery of Complementary Partner Services (vendor oversight, joint SLAs, security posture).
• Co‑own “Revenue Quality” with the CRO: ensure sold work matches delivery capacity, margin, compliance, and risk profile.
• Define and enforce Sales→Delivery handoffs (deal desk, SOW standards, kickoff, success criteria).

Chief Operating Officer – Cybersecurity

• Lead technical discovery/workshops; translate business, compliance, and risk needs into secure cloud designs
• Produce solution artifacts (HLD/LLD, diagrams, LOE inputs) and shape SOWs with Sales
• Package enablement offers that cleanly hand off to managed services
• Design CMMC L2 control implementations across Identity, Device, Data, and Threat
• Define CUI boundary controls and evidence capture for audit‑ready operations
• Create build/runbooks and validation procedures; coach engineers during implementation
• Transition finished solutions into Managed Services
• Use PowerShell, Bicep/Terraform, Logic Apps/Power Automate, and API integrators to automate evidence/control checks

Cloud Solution Architect – Cybersecurity, CMMC Level 2

• Operate customer environments to CMMC Level 2 expectations, automate repetitive tasks, and continuously improve security and compliance outcomes
• Monitor, triage, and resolve incidents across Defender (Endpoint/Identity/Office/Cloud) and Microsoft Sentinel; tune analytics rules, KQL queries, and playbooks
• Manage Entra ID (PIM, Conditional Access, MFA), Intune (compliance, baselines, hardening), and Purview (labels/DLP/insider risk)
• Maintain secure configurations for Azure (policy, RBAC, Key Vault, logging, networking) and common on‑premises integrations (AD, file services, VPN, firewalls)
• Map operational work to NIST 800‑171 practices; capture evidence automatically where possible (logs, reports, tickets)
• Build Azure Logic Apps/Power Automate playbooks, RMM scripts/policies, and n8n flows to eliminate manual steps (onboarding, patching, alert enrichment, evidence collection, remediation)