Agile IT

Sales Development Rep

• Prospect into target accounts through outbound calls and emails to book qualified Seller meetings
• Follow up on cold, warm, and Marketing-sourced leads
• Call down licensing renewals to identify renewal timing, risks, and expansion signals
• Prepare Sellers with clear context and meeting notes
• Own the Sales Accepted Lead (SAL) feedback loop and provide actionable input to Marketing
• Identify customer wins, objections, and trends to support case studies and go-to-market collateral
• Maintain accurate CRM data to support pipeline and renewals visibility
• Represent Agile IT with professionalism, energy, and strong written communication

Sales Development Representative – Microsoft Licensing, Renewals

Engineer

• Project Delivery (Primary focus)
• Microsoft Cloud Implementation: Configure and deploy Microsoft 365, Azure, and Azure Government solutions according to project scope.
• Identity Migrations: Execute migrations from on-premises Active Directory to Entra ID and Microsoft 365, including hybrid identity configurations, Entra Connect deployments, and similar cloud tenant-to-tenant migrations.
• GCC High & CMMC-Aligned Deployments: Execute implementations in GCC High tenants following security baselines aligned to CMMC Level 2 and NIST 800-171.
• Automation & Scripting: Develop and maintain automation to streamline deployments and recurring tasks.
• Technical Documentation: Create as-built documentation, configuration guides, and runbooks for each project.
• Remediation Execution: Implement remediation tasks identified during compliance gap analyses.
• Client Handoffs & Training: Conduct knowledge transfer sessions with client IT teams at project close.
• Recurring Cloud Administration (Secondary focus): Provide hands-on support (~5–10 hours/week) for our growing managed services.
• Incident Support: Support escalations from colleagues on complex issues where you have expertise.

Delivery Engineer – Azure Government, Microsoft 365 GCC High

Accounting Manager

• Own the billing calendar and execute invoice cycles (recurring, T&M, fixed fee, pass-throughs).
• Maintain and troubleshoot AutoTask contract setup (billing rules, rate cards, recurring charges, entitlements, invoice templates).
• Ensure billing inputs are complete and accurate (time entries, ticket/project approvals, work types, expenses, products/charges).
• Perform invoice QA before release: accuracy, formatting requirements, PO/terms compliance, and correct application of credits/adjustments.
• Partner with operations/service delivery to resolve billing blockers and prevent unbilled leakage.
• Manage AR aging and drive collections with a consistent, professional cadence (statements, reminders, dispute tracking).
• Administer and reconcile payments: Stripe payment links, payouts, refunds/chargebacks (as needed).
• Maintain clean day-to-day accounting and reconciliations across multiple bank feeds.
• Own month-end close tasks including reconciliations, accruals/adjustments (as appropriate), and variance explanations.

Sales Development Representative – Microsoft Licensing, Renewals

Delivery Engineer – Azure Government, Microsoft 365 GCC High

Senior Accounting & Billing Manager – AutoTask, Xero