Part of an Enterprise Tier 3 Active Directory Support team supporting 265,000 user accounts and 140,000 computer accounts across several AD domains on government networks
Maintain overall health of technologies associated with AD and internal DNS
Resolve Active Directory tickets escalated from the service desk and provide weekly status reports
Coordinate incident tickets between Tier II and III sections and other sections as required
Provide documentation, guidance and instruction to Tier II and service desks for handling standard Active Directory incidents, work orders, and service requests
Provide Active Directory Service Desk Resolution Reports
Submit and execute AD related Request for Change tasks
Monitor system availability and performance of AD with Government-provided event management tools and take corrective action
Provide project support for AD related technologies
Coordinate with Engineering Team and other sections on AD-related issues
Support change management process and participate in Change Review Boards
Escalate product issues to third party vendors upon Government approval
Implement monitoring tool thresholds and conduct proactive event remediation
Provide analysis and remediation for DISA STIGs in preparation for CCRI
Requirements
Active DoD - Top Secret clearance
DoD 8570 IAT III (CASP+CE, CCNP Security, CISA, GCIH, GCED, or CISSP (or Associate)), can attain within 180 days
Professional level certification (MCSA Windows Server 2012/2016/2019, MCSE Core Infrastructure, Microsoft Windows Server Hybrid Administrator)