Director

• Part of an Enterprise Tier 3 Active Directory Support team supporting 265,000 user accounts and 140,000 computer accounts across several AD domains on government networks
• Maintain overall health of technologies associated with AD and internal DNS
• Resolve Active Directory tickets escalated from the service desk and provide weekly status reports
• Coordinate incident tickets between Tier II and III sections and other sections as required
• Provide documentation, guidance and instruction to Tier II and service desks for handling standard Active Directory incidents, work orders, and service requests
• Provide Active Directory Service Desk Resolution Reports
• Submit and execute AD related Request for Change tasks
• Monitor system availability and performance of AD with Government-provided event management tools and take corrective action
• Provide project support for AD related technologies
• Coordinate with Engineering Team and other sections on AD-related issues
• Support change management process and participate in Change Review Boards
• Escalate product issues to third party vendors upon Government approval
• Implement monitoring tool thresholds and conduct proactive event remediation
• Provide analysis and remediation for DISA STIGs in preparation for CCRI

Senior Active Directory Administrator

Director, Services

Associate Director, Analytical Sciences – Technology

Client Director

Client Director

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