Service Manager
AGFA HealthCare
full-time
Posted on:
Location Type: Office
Location: Dubai • United Arab Emirates
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Tech Stack
About the role
- Provides strategic and operational leadership for Agfa’s Aftersales Service business across the Middle East and Africa
- Accountable for maximizing Service profitability while delivering industry-leading customer satisfaction (NPS)
- Ensures consistent, high-quality service execution through both direct teams and channel partners across the full Service lifecycle
- Oversees Service strategy, operations, commercial performance, and people leadership across Service Sales and Service Execution
- Leads a multi-disciplinary regional Service organization and serves as the senior escalation point for key customers and partners throughout the MEA region
Requirements
- 10+ years in Aftersales / Service Operations / Technical Services
- 5+ years in senior regional or multi-country leadership roles
- Strong commercial mindset with proven Service growth results
- Experience in capital equipment or complex B2B environments (Healthcare preferred)
- Knowledge of Field Service Management systems (ServiceNow, Service One), CRM and ERP systems
- Exposure to AI-enabled diagnostics and digital service tools
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AftersalesService OperationsTechnical ServicesField Service ManagementServiceNowService OneCRM systemsERP systemsAI-enabled diagnosticsdigital service tools
Soft Skills
strategic leadershipoperational leadershipcommercial mindsetcustomer satisfactionpeople leadershipservice executionmulti-disciplinary leadershipescalation managementteam managementperformance management