Agero, Inc.

Recruitment

• Business-focused Senior Talent Acquisition Partner/Recruiter crafting sourcing, attraction, and assessment strategies.
• Influence critical hiring decisions and help ensure Agero remains an industry leader.
• Partner closely with hiring managers to understand goals and build world-class teams.
• Build a strong network of potential hires and maintain a positive candidate experience.
• Set interview teams up for success with the right tools and support.
• Utilize GreenHouse (ATS) to build assessment scorecards and manage the hiring process.
• Successfully close offers and welcome new hires to Agero.
• Role requires the ability to be on-site once per week in Medford, MA.

Senior Talent Acquisition Partner

Customer Support

• Handle inbound customer calls and outbound follow-ups for Kia Consumer Affairs
• Manage cases related to warranty coverage, repair assistance, service campaigns, technical support, and dealership issues
• Provide calm, empathetic guidance and de-escalate frustrated callers
• Liaise between customers, dealerships, and Kia to ensure resolutions
• Document case details and customer interactions accurately
• Troubleshoot vehicle features like Owner’s Portal, Bluetooth, infotainment, radio, and navigation
• Use web-based systems and CRM tools to manage workflows and track case progress
• Thrive in a remote work-from-home contact center environment

Customer Service Representative

Product Manager

• Senior Product Lead, Automotive: shaping the future of OEM products and services at Agero, collaborating with executives, product teams, client success, sales, and strategic partners. • Drive the strategic vision, roadmap and execution of Automotive Roadside Assistance portfolio — driving growth and solidifying Agero’s position. • Build the Product Roadmap; Innovate & Drive Product Excellence; Cross-Functional Collaboration; Identify Market Opportunities; Drive New Product Revenue; Become a Product Evangelist; Mentor & Inspire.

Senior Talent Acquisition Partner

Customer Service Representative

Senior Product Lead - Automotive