Agenda Edu

Sales Development Rep

• Identify schools with prospecting potential
• Conduct outreach activities (calls, emails, etc.) to schools to educate and inform them
• Identify challenges at schools where we can provide solutions
• Schedule diagnostic meetings for Educational Consultants
• Clearly outline the challenges the Consultant should focus on during each meeting with a school
• Adhere to Agenda Edu's communication and outreach standards
• Enter school information into the sales CRM

Sales Intern, SDR

Assessor

• Provide Level 1 (L1) and Level 2 (L2) support, depending on your knowledge of the platform and the tools used in the resolution process
• Resolve questions from users, schools, and guardians according to Agenda Edu standards
• Escalate user difficulties to Level 3 (L3), suggesting improvement actions
• Enter and maintain information in the team tools (Equipe) and Zendesk
• Log all customer interactions in Zendesk
• Create content for the Customer Help Center
• Execute operational planning
• Integrate with and actively participate in the Support Core
• Recommend best practices for platform use to the Engagement team.

Sales Intern, SDR

Customer Support Advisor