Agenda Edu

Assessor

• Provide Level 1 (L1) and Level 2 (L2) support, depending on your knowledge of the platform and the tools used in the resolution process
• Resolve questions from users, schools, and guardians according to Agenda Edu standards
• Escalate user difficulties to Level 3 (L3), suggesting improvement actions
• Enter and maintain information in the team tools (Equipe) and Zendesk
• Log all customer interactions in Zendesk
• Create content for the Customer Help Center
• Execute operational planning
• Integrate with and actively participate in the Support Core
• Recommend best practices for platform use to the Engagement team.

Customer Support Advisor