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Customer Support Advisor
Agenda EduAssessor de Atendimento assisting users with educational platform inquiries. Engaging with families and schools to improve support processes.
About the role
Key responsibilities & impact- Provide Level 1 (L1) and Level 2 (L2) support, depending on your knowledge of the platform and the tools used in the resolution process
- Resolve questions from users, schools, and guardians according to Agenda Edu standards
- Escalate user difficulties to Level 3 (L3), suggesting improvement actions
- Enter and maintain information in the team tools (Equipe) and Zendesk
- Log all customer interactions in Zendesk
- Create content for the Customer Help Center
- Execute operational planning
- Integrate with and actively participate in the Support Core
- Recommend best practices for platform use to the Engagement team.
Requirements
What you’ll need- Basic technical knowledge
- Basic to intermediate Excel
- Strong customer service practices
Benefits
Comp & perks- Meal allowance on a Flash card (flexible card)
- Work-from-home allowance
- Health insurance (co-pay) and dental plan (100% company-paid)
- Day off during your birthday week
- Discounts on undergraduate and graduate courses at Unifor
- Discounts on airline tickets and accommodations
- TotalPass 💜
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Basic Technical KnowledgeExcel
Soft Skills
Customer Service