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Agenda Edu

Customer Support Advisor

Agenda Edu

Assessor de Atendimento assisting users with educational platform inquiries. Engaging with families and schools to improve support processes.

Posted 6/29/2026full-timeFortaleza • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in providing Level 1 and Level 2 support, utilizing basic technical knowledge and customer service practices to resolve user inquiries effectively. Capable of maintaining accurate records in Zendesk and contributing to operational planning and best practices.

Highest-signal resume keywords
Level 1 SupportLevel 2 SupportCustomer Service PracticesZendeskExcel

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Basic Technical KnowledgeExcel
Soft Skills
Customer Service
Tools & Technologies
ZendeskEquipe
Industry Keywords
Operational PlanningSupport CoreCustomer Help Center

About the role

Key responsibilities & impact
  • Provide Level 1 (L1) and Level 2 (L2) support, depending on your knowledge of the platform and the tools used in the resolution process
  • Resolve questions from users, schools, and guardians according to Agenda Edu standards
  • Escalate user difficulties to Level 3 (L3), suggesting improvement actions
  • Enter and maintain information in the team tools (Equipe) and Zendesk
  • Log all customer interactions in Zendesk
  • Create content for the Customer Help Center
  • Execute operational planning
  • Integrate with and actively participate in the Support Core
  • Recommend best practices for platform use to the Engagement team.

Requirements

What you’ll need
  • Basic technical knowledge
  • Basic to intermediate Excel
  • Strong customer service practices

Benefits

Comp & perks
  • Meal allowance on a Flash card (flexible card)
  • Work-from-home allowance
  • Health insurance (co-pay) and dental plan (100% company-paid)
  • Day off during your birthday week
  • Discounts on undergraduate and graduate courses at Unifor
  • Discounts on airline tickets and accommodations
  • TotalPass 💜