Client Experience Specialist
Carefeed
Job Level
JuniorMid-Level
About the role
- Maintaining client relationships and engagement through proactive communication and personalized strategic advice.
- Collaborating closely with clients and the implementation team to create and communicate personalized success plans that align with their objectives and our solutions.
- Running quarterly business reviews with key stakeholders to educate them on the value and ROI delivered through our solutions
- Managing the health of your book of business by regularly assessing and analyzing client account health/satisfaction and progress against success plans, proactively intervening for improvement as needed
- Owning the renewal process with clients and strategically tackling cancellations to achieve retention goals
- Identifying and driving opportunities for client growth, such as expansion, referrals, and reviews, to drive revenue goals
Requirements
- A love for building relationships and digging deep to understand customers' needs and challenges
- Exceptional written and verbal communication skills
- Empathetic and patient approach with a customer-centric mindset
- Excellent organizational and time management skills to effectively juggle multiple client accounts and responsibilities
- Results-driven self-starter with a proven track record for achieving revenue targets
- Comfort with ambiguity and autonomy, along with a propensity and willingness to constantly learn, build, and iterate processes
- Post-secondary education (or equivalent work experience)
- Minimum of 2 years of work experience in a customer-facing role
- Background in online marketing and search engine optimization (SEO) is highly desirable.
- Other Requirements: Work From Home: This is a remote-work-first role. However, you are expected to meet with senior management on a recurring basis.
