Africa Bright

Chief Marketing Officer

• Plan and manage virtual marketing events and podcasts (guest outreach, promotion, follow-up).
• Run digital campaigns to generate and nurture leads.
• Design and manage marketing assets (banners, emails, landing pages) using tools like Canva, ConvertKit, and Stripo.
• Oversee end-to-end campaign execution and reporting.
• Repurpose content into engaging posts, newsletters, and clips.
• Collaborate with internal teams and partners for brand growth.
• Track metrics and optimize campaign performance.

Marketing Executive

General

• The Call Coaching Adviser/Analyst is responsible for improving new patient call conversions by coaching front office teams on effective, patient-centric call handling.
• The role involves monitoring and reviewing inbound calls, providing actionable feedback, and delivering tailored coaching to enhance patient engagement and appointment scheduling.
• Additionally, the adviser supports the call review team through regular reporting and performance analysis, offering insights to improve call processes.
• Main Goals: Coach front office teams to improve call handling and new patient conversion rates through patient-centric interactions.
• Monitor calls, analyze trends, provide feedback, and identify improvement areas.
• Assist in bi-weekly/monthly call reviews, providing insights and reports on new patient call activities within given deadlines while maintaining standards and accuracy of outputs.
• Develop strategies to meet client goals and improve call handling and patient engagement.
• Stay updated on best practices and innovative training, and call strategies.

Call Coaching Advisor

Video Editor

• Edit raw footage into polished and engaging videos.
• Ensure smooth transitions, clean cuts, and strong storytelling.
• Create reusable video templates when required.
• Produce videos using AI powered tools for faster turnaround.
• Add motion graphics, sound effects, captions, and visual effects.
• Deliver videos in high quality formats including 4K.
• Make revisions based on creative team feedback.
• Ensure all videos meet brand standards and deadlines.
• Track performance metrics such as video views and engagement.

Marketing Executive

Call Coaching Advisor

Associate Video Editor