Africa Bright

Customer Success Manager

• Maintaining client relationships and engagement through proactive communication and personalized strategic advice.
• Collaborating closely with clients and the implementation team to create and communicate personalized success plans that align with their objectives and our solutions.
• Running quarterly business reviews with key stakeholders to educate them on the value and ROI delivered through our solutions
• Managing the health of your book of business by regularly assessing and analyzing client account health/satisfaction and progress against success plans, proactively intervening for improvement as needed
• Owning the renewal process with clients and strategically tackling cancellations to achieve retention goals
• Identifying and driving opportunities for client growth, such as expansion, referrals, and reviews, to drive revenue goals