Africa Bright

Full-stack Engineer

• Research, design, and build AI-powered product prototypes across the Ekwa AI Labs portfolio, from idea to working implementation, owning technical and product execution end-to-end.
• Rapidly experiment, iterate, and improve prototypes based on internal testing and defined success criteria.
• Collaborate with internal stakeholders as needed.
• Support founding and early client testing phases by refining product functionality, fixing issues, and improving usability.
• Track learning velocity, prototype performance, and iteration outcomes to inform next steps and product decisions.
• Document technical decisions, experiments, and learnings clearly to support future product development and scaling.
• Research industry trends (dental, aesthetics, and broader healthcare) and integrate AI innovation best practices.

Senior Associate – AI Product Engineer

Customer Success Manager

• Support senior CSMs in managing client relationships and day-to-day communication.
• Assist with onboarding new clients and coordinating follow-up actions.
• Prepare and maintain performance reports, dashboards, and client updates.
• Monitor client satisfaction and identify risks or opportunities for improvement.
• Participate in client meetings, take detailed notes, and help with next-step follow-ups.
• Collaborate with internal teams (SEO, content, web, and design) to ensure client deliverables are met.
• Learn to analyze campaign metrics and connect them to ROI-focused insights.
• Document processes and contribute ideas to improve client experience.

Customer Success Manager – Aesthetics Vertical

Events

• Research background information for items to be featured on the programme.
• Plan and rehearse marketing pitch and episode notes.
• Write and memorise scripts.
• Liaise with other members of the production and technical teams.
• Introduce and host programmes.
• Interview guests online.
• Read from a script and/or improvise.
• Keep the programme running to schedule, responding positively and quickly to problems or changes and improvising where necessary.
• Meet with the relevant personnel to plan the next one.
• Create online event links through Hubspot and Zoom (Training will be provided).
• Expecting event participants to convert by signing up for a marketing meeting through compelling communication strategies. (A Goal-Oriented role).
• Should be able to work according to the US time zone and US holidays.

Senior Executive – Event Presenter

Chief Marketing Officer

• Lead and execute digital marketing campaigns, events, and podcast promotions to drive lead generation and brand engagement.
• Manage webinars, panels, and virtual sessions, creating promotional materials.
• Collaborate across teams to ensure consistent and impactful marketing delivery.
• Plan and manage virtual marketing events and podcasts (guest outreach, promotion, follow-up).
• Run digital campaigns to generate and nurture leads.
• Design and manage marketing assets using tools like Canva, ConvertKit, and Stripo.
• Oversee end-to-end campaign execution and reporting.
• Repurpose content into engaging posts, newsletters, and clips.
• Track metrics and optimize campaign performance.

Marketing Executive

Account Manager

• Serve as the point of contact for medical professionals based overseas.
• Be the main contact point between the assigned client accounts and internal teams.
• Communicate clearly and regularly (via email, text, or phone) to convey completed tasks, updates, and other important information on behalf of other internal teams.
• Handle and respond to client inquiries, requests, and feedback promptly - often under tight deadlines.
• Clarify ambiguous client requests before assigning tasks to internal teams.
• Thoroughly review internal team deliverables (e.g., website) before sharing them with clients.
• Work with internal teams to convey exactly what the client want in their websites we create.
• Proactively follow up with both clients and internal teams.
• Attend client meetings (Zoom, Phone - Often during EST timezones).
• Strengthen client relationships and maintain a positive rapport with both the primary client and their support staff through consistent, professional communication (via email, text, or phone).
• Monitor internal teams’ timelines and milestones to ensure all tasks, goals, and marketing objectives are delivered on time.
• Update internal systems with client preferences and other key deliverables/notes.

Website Launch Client Account Manager – Ops

Business Operations

• Conduct structured research and feasibility assessments for internal business or operational initiatives
• Evaluate ideas using defined criteria and frameworks
• Produce clear feasibility outputs with documented assumptions, risks, dependencies, and recommendations
• Translate ambiguous inputs into clear requirements, scope, and execution plans
• Coordinate pilots, track outcomes and key metrics, and summarize learnings
• Produce and maintain high-quality documentation, including research briefs, feasibility reports, SOPs, templates, and decision logs
• Keep project and operations tools updated

Senior Business Operations Associate

Operations

• Onboard new clients to Call Tracking Metrics, this includes but is not limited to; Creating the client account on Call Tracking Metrics Acquiring a suitable local number/porting of a phone number from another carrier Setting up call routing Setting up notifications and reports
• Use the Call Tracking system and other supporting systems to generate call outputs and to prepare call review reports for clients by adhering to team standards/policies
• Daily management of the Call Tracking Metrics system, this includes but is not limited to; Identify potential spam calls and take steps to eliminate them Ensuring client questions and concerns are provided with professional draft responses Client tasks are implemented in a timely fashion
• Onboard new clients to the Chat Bot system, this includes but is not limited to; Creating the chatbot Setting up the chatbot conversation flow Setting up notifications and customizing the bot based on the client's needs
• Daily management of the Chatbot system, this includes but is not limited to; Ensuring client questions are provided with professional draft responses Client tasks are implemented in a timely fashion
• As and when required attending client meetings via Zoom