AFIP Formations

Legal Assistant

• Monitor and manage active and archived labor law cases.
• Prepare documents, briefs, and other materials required for drafting defenses and procedural filings.
• Attend hearings and represent the company as a preposto (company representative), when necessary.
• Track case progress using the PJe system (Electronic Judicial Process).
• Support administrative routines for the department, including payment tracking, document organization, and file management.
• Prepare reports, presentations, and management controls, ensuring the department's information is up to date.
• Interface with different areas of the organization to obtain information and respond to legal requests.
• Assist the Labor Law legal team with operational and administrative tasks, ensuring deadlines and department requirements are met.
• Contribute to the organization, standardization, and continuous improvement of the Labor Law department's processes.

Legal Assistant – Labor Law

Assessor

• Monitor situations that require attention and communication with clients within established SLAs;
• Provide technical support to clients, answering questions related to tests;
• Monitor indicators such as delays, repeat collections (re-sampling), and other operational occurrences;
• Act in urgent workflows, ensuring agility in issue resolution;
• Interface with internal departments to ensure accurate resolution of cases within deadlines;
• Monitor indicators and targets related to the level of service provided to clients;
• Develop technical and scientific content in partnership with specialists and physicians;
• Prepare and deliver technical training sessions for internal teams and clients;
• Provide guidance on pre-analytical processes and specialized tests;
• Identify opportunities for improvement in internal processes and service workflows;
• Support the design and optimization of operational workflows;
• Collaborate with customer service and commercial teams to improve the client experience;
• Monitor compliance of internal processes and quality of deliverables;
• Support management in the development and monitoring of action plans;
• Monitor the effectiveness of implemented actions, proposing adjustments when necessary;
• Track trends and innovations in the diagnostic medicine market;
• Contribute insights and improvements aimed at adapting processes to market demands.

Relationship Advisor

Analyst

• Realizar o atendimento e relacionamento com clientes corporativos, garantindo uma experiência de excelência e fortalecendo parcerias estratégicas;
• Gerenciar contratos vigentes, conduzindo processos de renovação, reajustes e acompanhamento das condições comerciais.
• Atuar no relacionamento com operadoras de planos de saúde e demais clientes vinculados às unidades Instituto do Sono, Brasil Private Check Up e Brasil Medicina Ocupacional.
• Identificar oportunidades para ampliação dos serviços credenciados e aumento da utilização dos procedimentos oferecidos aos pacientes dos clientes atendidos.
• Desenvolver ações para fortalecimento e expansão da carteira de clientes, contribuindo para o crescimento dos negócios.
• Prospectar e negociar o credenciamento e/ou contratação de novos clientes para as demais unidades privadas da AFIP.
• Acompanhar indicadores de desempenho da carteira, propondo ações para retenção, fidelização e incremento de resultados.
• Atuar como interface entre clientes e áreas internas, garantindo agilidade na resolução de demandas e excelência no atendimento.
• Conduzir negociações comerciais e apoiar iniciativas voltadas à expansão de receitas e fortalecimento das parcerias estratégicas.

Analista de Relacionamento Comercial Pleno

• Perform the calculation, analysis and monitoring of direct and indirect costs for business units.
• Prepare management reports with critical insights, highlighting variances, trends and opportunities for cost reduction.
• Conduct feasibility studies and comparative cost analyses (actual vs. budget, unit cost, margin, etc.).
• Automate processes, spreadsheets and KPIs to improve efficiency and the reliability of information.
• Develop, maintain and enhance dashboards and decision-support tools (Excel, Power BI or similar).
• Monitor operational processes to understand cost drivers and propose improvements.
• Work in partnership with operations, controllership and financial planning teams to ensure alignment of information.

Legal Assistant – Labor Law

Relationship Advisor

Analista de Relacionamento Comercial Pleno

Cost Analyst, Mid-level