Relationship Advisor

AFIP Formations

Assessor role providing technical support and client communication in healthcare sector. Collaborating with internal teams to improve service delivery and operational efficiency.

Posted 6/29/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Monitor situations that require attention and communication with clients within established SLAs;
Provide technical support to clients, answering questions related to tests;
Monitor indicators such as delays, repeat collections (re-sampling), and other operational occurrences;
Act in urgent workflows, ensuring agility in issue resolution;
Interface with internal departments to ensure accurate resolution of cases within deadlines;
Monitor indicators and targets related to the level of service provided to clients;
Develop technical and scientific content in partnership with specialists and physicians;
Prepare and deliver technical training sessions for internal teams and clients;
Provide guidance on pre-analytical processes and specialized tests;
Identify opportunities for improvement in internal processes and service workflows;
Support the design and optimization of operational workflows;
Collaborate with customer service and commercial teams to improve the client experience;
Monitor compliance of internal processes and quality of deliverables;
Support management in the development and monitoring of action plans;
Monitor the effectiveness of implemented actions, proposing adjustments when necessary;
Track trends and innovations in the diagnostic medicine market;
Contribute insights and improvements aimed at adapting processes to market demands.

Requirements

What you’ll need

Bachelor's degree in Biomedicine, Pharmacy, or Biology
Preferred: Postgraduate specialization, Master's degree, or Doctorate

Benefits

Comp & perks

Health insurance
Dental insurance
Totalpass
Transportation allowance
Food allowance
Meal voucher
Wellness Program: "Caring for Those Who Care," offering several free services for employees.
Birthday Check-Up
Psychological support
Quick massage
Acupuncture
Family doctor
Nutritionist
Some services are available to family members at reduced prices.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

BiomedicinePharmacyBiologyPre-Analytical ProcessesSpecialized TestsDiagnostic Medicine Market TrendsQuality Compliance MonitoringAction Plan DevelopmentData AnalysisTechnical Content Development

Soft Skills

Agility in Issue ResolutionCollaborationClient Experience ImprovementCommunicationGuidance

Certifications

Bachelor's DegreePostgraduate SpecializationMaster's DegreeDoctorate