Affinity Water

Cash Collection Manager

Affinity Water

full-time

Posted on:

Location Type: Hybrid

Location: Hatfield • United Kingdom

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Salary

💰 £46,178 - £48,000 per year

About the role

  • Design, develop and deliver strategies to recover retail debt across our customer base.
  • Maximise debt collection while balancing affordability and fair outcomes.
  • Drive innovation and operational improvements in cash collection and bad debt reduction.
  • Lead on the transformation and migration of debt collection systems.
  • Knowledge of data sharing with CRAs, and how different data can drive outcomes in the collection process.
  • Manage third-party suppliers including print vendors and data suppliers.
  • Ensure governance, controls, and write-off policies are effectively applied.
  • Leverage technology and data to improve efficiency, decision-making, and customer satisfaction.

Requirements

  • Leadership of cash collection and debt management within FCA-regulated or utility sectors.
  • Expertise in debt collection systems (ideally Tallyman) and billing systems
  • Experience of managing third-party suppliers across multiple categories.
  • Strong knowledge of data sharing with CRAs and its impact on collection outcomes.
  • Demonstrated ability to deliver system migrations and transformation programmes.
Benefits
  • Competitive salary dependant on skills and experience
  • Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
  • Entry into the company annual bonus scheme.
  • Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
  • A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
  • A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
  • We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
  • Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
  • Access to our Wellbeing Centre with support for looking after your physical and mental health.
  • Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
  • Up to 4 Affinity days a year to volunteer in the community.
  • Life Assurance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
debt collectioncash collectiondebt managementsystem migrationstransformation programmesdata sharingbilling systemsTallyman
Soft skills
leadershipinnovationoperational improvementsdecision-makingcustomer satisfaction