Aerospike

Senior Support Engineer

Aerospike

full-time

Posted on:

Location Type: Remote

Location: Canada

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Job Level

Senior

Tech Stack

AWSCloudDistributed SystemsLinuxNoSQL

About the role

  • Troubleshoot and resolve technical issues for Aerospike customers across diverse environments (cloud, hybrid, on-prem).
  • Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
  • Participate in real-time customer remediation efforts and live incident resolution.
  • Act as a customer advocate to ensure timely and accurate issue resolution.
  • Support enterprise customers with mission-critical systems and real-time data use cases.
  • Assist with new deployments, configuration guidance, and performance tuning.
  • Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.
  • Contribute to a collaborative, agile, and globally distributed support team.

Requirements

  • Proven experience (7–10+ years) in technical support, systems engineering, or related roles.
  • Deep proficiency with Linux (certification is a strong plus).
  • Solid understanding of distributed systems and high-availability environments.
  • Hands-on experience with NoSQL or similar database platforms (Aerospike experience is a bonus).
  • Familiarity with hybrid and cloud infrastructure (AWS preferred).
  • Excellent problem-solving and diagnostic skills; ability to troubleshoot complex technical issues.
  • Strong written and verbal communication skills.
  • Comfortable in a dynamic environment; self-starter with a growth mindset.
  • Participate in on-call rotation for after-hours, holiday, and weekend support coverage.
Benefits
  • Aerospike is an Equal Opportunity Employer.
  • Providing an environment free from discrimination.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LinuxNoSQLdistributed systemshigh-availability environmentscloud infrastructureAWStechnical supportsystems engineeringperformance tuningconfiguration guidance
Soft Skills
problem-solvingdiagnostic skillswritten communicationverbal communicationself-startergrowth mindsetcollaborationcustomer advocacyagilitydynamic environment
Certifications
Linux certification