Business Development – Operations Specialist
Aero
full-time
Posted on:
Location Type: Hybrid
Location: Van Nuys • California • United States
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Salary
💰 $75,000 - $100,000 per year
About the role
- Serve as the primary support contact for travel advisors, agencies, and partners, addressing day-to-day operational questions and requests
- Support high-touch booking coordination and post-booking partner engagement
- Collaborate with concierge and internal teams to coordinate partnership-related fulfillment activities
- Support non-standard booking scenarios by coordinating with internal stakeholders as needed
- Onboard new partners by providing booking guidance, program information, and required onboarding materials
- Proactively engage partners to support onboarding, booking enablement, and understanding of commission processes
- Develop and maintain partner enablement resources to support booking and engagement
- Serve as a point of contact for partner content-related questions, coordinating with Experience or Marketing teams as needed
- Support partner onboarding and enablement initiatives, including participation in webinars and live training sessions
- Create, manage, and maintain partner contracts and commercial agreements
- Support contract inquiries, updates, and renewals in coordination with internal stakeholders
- Prepare and review contract markups to support internal review and approval
- Monitor agreement status and coordinate follow-ups to support timely renewals
- Manage partner booking and promotional assets, ensuring accurate tracking and data integrity across systems
- Maintain strong data quality standards by proactively identifying gaps, inconsistencies, and anomalies
- Deliver partner and channel performance reporting, including bookings, promotions, and revenue insights
- Prepare demand generation performance summaries for leadership and executive audiences
- Develop booked-flight reporting and ad hoc analyses to support internal teams and partners
- Partner with Finance and cross-functional teams to resolve reporting issues and continuously improve data reliability
- Support partner commission and payment workflows in coordination with Finance
- Prepare and distribute commission documentation and invoices for partners
- Serve as a primary point of contact for partner commission- and payment-related inquiries
- Lead project integrations related to departmental requirements and partner-facing workflows
- Collaborate cross-functionally to support partnership marketing and demand generation initiatives
- Share regular partner updates with Marketing to support lifecycle and engagement efforts
- Track partnership-related requests and coordinate routing to appropriate stakeholders
- Coordinate closely with Partnerships, Marketing, Concierge, Finance, Legal, Analytics, and Experience teams
Requirements
- 3+ years of experience in partnerships operations, revenue operations, travel industry operations, or client/partner support
- Experience working with partner- or channel-driven business models preferred
- Strong operational mindset with high attention to detail
- Comfortable managing contracts, reporting, and cross-functional workflows simultaneously
- Experience working with contract management platforms, CRM systems, booking or ticketing tools (Sabre/GDS) platform integration, and reporting platforms
- Excellent written and verbal communication skills
- Highly organized, proactive, and able to manage a high volume of inbound requests
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
contract managementreportingdata integritybooking coordinationpartner enablementdemand generationperformance reportingad hoc analysescommission workflowsproject integrations
Soft Skills
attention to detailorganizational skillsproactivecommunication skillscollaborationoperational mindsetclient supportproblem-solvingtime managementleadership