Aero

Manager

• Exercise tactical oversight of daily flight operations within the OCC, ensuring they are conducted safely, efficiently, and in a manner that delivers superior guest satisfaction.
• Maximize utilization of aircraft and crews through daily coordination with Crew Scheduling, Dispatch, Maintenance Control, Charter Sales, and other stakeholders during both normal operations and irregular operations (IROPS).
• Monitor the short-term schedule to verify aircraft are routed efficiently based on route requirements, technical needs, and commercial priorities.
• Develop, implement, and oversee disruption recovery plans during irregular operations and delay situations, with a focus on safety, guest needs, and operational continuity.
• Serve as the OCC’s primary liaison with Fixed Based Operators (FBOs), ensuring ground operations support aligns with Aero’s service standards.
• Assist the charter and scheduled operations sales teams with flight times, performance data, aircraft and crew routings, flight numbering, and guest coordination.
• Process and distribute daily operations summary reports.
• Act as the primary OCC point of contact with the FAR 119 certificate holders and regulatory agencies.
• Represent the OCC on the Emergency Command Center (ECC) when the Emergency Response Plan (ERP) is activated.

Duty Manager

System Administrator

• Own and evolve the technology infrastructure that keeps Aero running — corporate cybersecurity, identity, device fleet, SaaS administration, and internal technical support.
• Administer Google Workspace as our core identity platform — user lifecycle, SSO, context-aware access, and audit logging.
• Implement and manage device trust policies and conditional access rules.
• Detect, investigate, and mitigate security events (phishing, account compromise, unauthorized device access), including coordinating company-wide communications with leadership.
• Evaluate and operate security tooling: VPN, firewalls, antispam, and anti-malware.
• Manage the full device lifecycle for MacBooks, iPads, iPhones, Windows machines, and peripherals: procurement, configuration, deployment, repair/replacement, and decommissioning.
• Operate Apple device management (Apple Business Manager, MDM profiles and scripts, managed Apple IDs); publish applications and updates to device groups.
• Administer core business platforms including Slack, Asana, and Metabase enterprise subscriptions.
• Evaluate third-party integrations and API access; review NDAs and access-level requirements for external agencies and vendors.
• Partner with Finance to track software spend, analyze trends by department, and build the annual software budget.
• Own user provisioning and deprovisioning across Google Workspace and all SaaS platforms.
• Serve as the primary point of contact for internal tech support via Slack, email, or the ticket system: account access, password resets, email configuration, and app connectivity.
• Design and maintain office network and security infrastructure: architecture, equipment procurement, configuration, and updates.
• Create and maintain documentation that accelerates onboarding and resolves common issues.

Duty Manager

IT Systems Administrator