Duty Manager

Aero

Duty Manager responsible for efficient execution of Aero's daily flight operations. Collaborating with teams to ensure safety and guest satisfaction in aviation management.

Posted 6/4/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $95,000 - $125,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Exercise tactical oversight of daily flight operations within the OCC, ensuring they are conducted safely, efficiently, and in a manner that delivers superior guest satisfaction.
Maximize utilization of aircraft and crews through daily coordination with Crew Scheduling, Dispatch, Maintenance Control, Charter Sales, and other stakeholders during both normal operations and irregular operations (IROPS).
Monitor the short-term schedule to verify aircraft are routed efficiently based on route requirements, technical needs, and commercial priorities.
Develop, implement, and oversee disruption recovery plans during irregular operations and delay situations, with a focus on safety, guest needs, and operational continuity.
Serve as the OCC’s primary liaison with Fixed Based Operators (FBOs), ensuring ground operations support aligns with Aero’s service standards.
Assist the charter and scheduled operations sales teams with flight times, performance data, aircraft and crew routings, flight numbering, and guest coordination.
Process and distribute daily operations summary reports.
Act as the primary OCC point of contact with the FAR 119 certificate holders and regulatory agencies.
Represent the OCC on the Emergency Command Center (ECC) when the Emergency Response Plan (ERP) is activated.

Requirements

What you’ll need

5+ years of experience in a 14 CFR Part 121 and/or large Part 135/91K Operations Control Center as a licensed dispatcher or in a position with oversight of dispatch.
2+ years of experience as a Duty Manager in a 14 CFR Part 121 and/or large Part 135/91K OCC.
Demonstrated experience with air carrier operations across the US, including familiarity with Los Angeles and New York area operations.
Experience managing or overseeing an outsourced or vendor-based operations team, preferably in an international or remote setting.
Experience coordinating with FBOs and external ground operations partners is highly desirable.
FAA Aircraft Dispatcher License (required).
Strong understanding of 14 CFR Part 135 regulations, dispatch requirements, and international/oceanic operations.
Exceptional communication skills, both verbal and written, with the ability to correspond professionally with internal teams, regulatory agencies, and external partners.
Proven leadership ability with a track record of managing teams—including vendor or outsourced organizations—and making accurate, high-stakes decisions under pressure.
Ability to maintain flexible working hours to provide oversight across US operations and coordinate with the Romania-based OCC team (EEST/EET time zone).

Benefits

Comp & perks

A commitment to diversity and inclusion in the workplace
Prohibition of discrimination and harassment of any kind

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

14 CFR Part 12114 CFR Part 135dispatchoperations control centerdisruption recovery plansair carrier operationsFAR 119 regulationsinternational operationsvendor managementflight operations coordination

Soft Skills

communication skillsleadership abilitydecision making under pressureteam managementguest satisfaction focusflexibilitycoordinationtactical oversightproblem solvingprofessional correspondence

Certifications

FAA Aircraft Dispatcher License