Senior Technical Support Engineer – Night Shift
Aera Technology
full-time
Posted on:
Location Type: Hybrid
Location: Pune • 🇮🇳 India
Visit company websiteJob Level
Senior
About the role
- Investigate and resolve novel, ambiguous, and system-wide issues
- Lead cross-functional teams to resolve critical, high-impact customer incidents
- Design, document, and deliver formal technical training programs
- Analyze product architecture and support data to identify long-term solutions
- Represent the support organization in product roadmap and architecture review
- Set the technical standard for support organization tickets quality
- Develop and roll out new diagnostic tools and troubleshooting guides
- Act as the primary technical lead for the highest-level incidents
Requirements
- 5-7+ years of experience in technical support, DevOps, or software engineering
- Expert-level knowledge of the product's architecture, database structure, and underlying technologies
- Experience with code-level debugging
- Proven ability to lead complex, cross-functional projects from inception to completion
- Exceptional communication and influence skills
Benefits
- competitive salary and company stock options
- comprehensive medical
- Group Medical Insurance
- Term Insurance
- Accidental Insurance
- paid time off
- Maternity leave
- unlimited access to online professional courses
- professional and personal development programs
- flexible working environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportDevOpssoftware engineeringcode-level debuggingproduct architecturedatabase structurediagnostic toolstroubleshooting guides
Soft skills
leadershipcommunicationinfluencecross-functional collaborationproblem-solving