VP, Professional Services - Federal
DataRobot
Program Director
AE Studio
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $150,000 - $210,000 per year
Job Level
Lead
About the role
- Own the client relationship; primary contact for clients for wins and challenges.
- Mentor and act as escalation point for PMs and Tech Leads, supporting them to turn complex goals into executable plans.
- Help clients understand priorities and align on what matters now versus what can wait.
- Keep quality high and set conditions for releases to land smoothly as milestones approach.
- Keep leadership informed with clean updates and honest forecasts to avoid surprises.
- Navigate client organizations to build relationships, clear blockers, and expand impact.
- Grow accounts by spotting opportunities, connecting value across initiatives, and driving renewals and expansions.
- Balance delivery, satisfaction, and profitability, including candid conversations about money.
- Make overall relationships successful: deliver work well, maintain client satisfaction, ensure renewals/expansions, and keep invoices current.
Requirements
- You’ve led complex software programs where success was not guaranteed, and you shipped successfully.
- You can talk with engineers about tradeoffs, with executives about strategy, and with clients about money without losing anyone.
- Experience making distributed teams; ability to spot strong talent and when to say someone is not cutting it.
- You write clearly and directly; bad news travels fast through you, and people trust you more for it.
- You can understand why AI alignment matters and will be able to explain it in your own words.
- Nice to have: You have been a founder, CEO, CTO, or product lead who had to own outcomes in the real world.
- Nice to have: You have worked with government or research programs like DARPA, NSF, or ARPA.
- Nice to have: You know how to navigate compliance and bureaucracy without losing momentum.
