Strategic Partner
Advarra
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $125,000 - $166,000 per year
About the role
- Make independent technical and business decisions that have significant impact on customer satisfaction, operational performance, and long-term account health.
- Provide strategic insight and recommendations to internal leadership regarding customer trends, risks, product needs, and organizational priorities.
- Lead cross-functional initiatives requiring collaboration across Product, Operations, Finance, Commercial, and other internal teams.
- Drive alignment, ensure clear ownership, and coordinate execution of actions supporting customer success, operational excellence, and strategic growth.
- Serve as the primary escalation point for complex or high-visibility issues within assigned customer accounts.
- Apply expert judgment to assess risk, determine root cause, coordinate internal resources, and develop proactive solutions that support rapid resolution and protect the customer relationship.
- Develop and implement tools, dashboards, templates, and analytical models that provide visibility into customer health, operational performance, and strategic outcomes.
- Leverage insights to drive data-informed decision-making, identify trends, and recommend improvements.
- Mentor and support colleagues by sharing best practices, guiding resolution of complex account challenges, and contributing to team capability development.
- Model effective communication, strategic thinking, and customer management approaches.
- Build and maintain relationships with key stakeholders within their customer portfolio to enable a positive customer experience.
- Partner with customers to identify, develop and communicate ROI, throughout the customer lifecycle.
- Support Sales by identifying opportunities surfaced through strategic account insights.
- Provide actionable customer feedback that informs tactical product and service improvements, supplementing broader strategic recommendations.
- Participate, or lead, operational improvement efforts in alignment with broader enterprise initiatives led through the strategic partnership team.
- Develop customer success strategy for strategic and large enterprise accounts based on unique needs of the customer.
- Manage portfolio-wide account governance by coordinating recurring business reviews, tracking progress against defined goals, and ensuring cross-functional alignment.
- Proactively identify risks and opportunities and drive ownership of actions that support customer satisfaction, strategic growth, operational excellence, and long-term retention.
Requirements
- 12+ years’ experience in a health-related field, life sciences, clinical research, IRB and/or tech services
- Bachelor’s degree relevant field preferred. Equivalent relevant work experience will be considered.
- Recognized subject matter expertise in customer lifecycle strategy, enterprise operations, or clinical research systems.
- Demonstrated ability to lead cross-functional initiatives with enterprise wide impact.
- Experience resolving complex, non-routine operational or client issues requiring independent judgment and escalation management.
- Account leadership, Customer success and/or Program/Project Management experience preferred.
- Proficient computer skills, including MS Office products.
- Demonstrable strong leadership acumen and managerial proficiency.
- Demonstrate proactive and strategic thinking.
- Knowledge of clinical research lifecycle and how sites, CROs and Sponsors interact.
- Strong executive presence and presentation skills.
- Ability to influence separate teams to achieve common goals.
- Advanced oral and written communication skills.
- Ability to facilitate group discussion.
- Ability to analyze and solve complex problems.
- Ability to work independently; planning, organizing, scheduling, and completing work within deadlines.
- Ability to manage conflicting demands and priorities.
- Ability to adapt to changes in process and technology.
- Attention to detail with high level of accuracy.
Benefits
- health coverage
- paid holidays
- variable bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer lifecycle strategyenterprise operationsclinical research systemsaccount leadershipprogram managementproject managementdata analysisoperational performancerisk assessmentanalytical models
Soft skills
leadershipstrategic thinkingcommunicationinfluenceproblem-solvingindependent judgmentcollaborationmentoringattention to detailadaptability