Advantmed

Customer Support

• Shift hours: 08:00 am PST – 05:00 pm PST, including 60 mins break.
• Long-Term Seasonal Role.
• Handle outgoing medical records requests through our portal.
• Contact healthcare facilities and doctors’ offices to request records and answer emails. Provide good customer service on the phone and via email.
• Follow company policies and laws to protect confidentiality. Report any issues to the Manager.
• Keep the Supervisor updated with necessary information. Report any customer service issues or potential HIPAA violations.
• Inform the Supervisor about any work difficulties or special requests. Help with extra tasks when needed.
• Stay informed about HIPAA regulations and facility policies.
• Use Microsoft Word and Excel for back-end tasks. Ensure accurate data entry.
• Be flexible and handle challenging situations professionally.

Record Retrieval Support Specialist

Marketing

• Founded in 2005, Advantmed provides medical record retrieval, review, health assessment, and analytics for health plans and providers
• Position: Sr. Marketing Associate to scale marketing programs and drive growth
• Partner with sales, marketing, and stakeholders to advance brand and digital programs
• Plan, develop, and execute organic, paid social, and email campaigns to drive engagement and generate leads
• Support content creation and manage content calendar with subject matter experts
• Use marketing and sales tech stack (Salesforce, Pardot, Google Analytics) to track and optimize performance
• Maintain corporate WordPress website and make updates as needed
• Liaise with agencies and external vendors to deliver programs
• Manage inbound leads to generate meetings and pipeline for sales
• Report on full-funnel performance and recommend optimizations
• Support marketing budget management, invoices, contracts, and month-to-month tracking

Record Retrieval Support Specialist

Senior Marketing Associate