AdvancedMD

Associate Operations Technician

AdvancedMD

full-time

Posted on:

Location Type: Hybrid

Location: South Jordan • Utah • United States

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Tech Stack

AWSCloudKubernetesSplunkSQL

About the role

  • Troubleshoot, analyze, and research to resolve repeating issues and complex problems, documenting findings and developing procedures to prevent future issues.
  • Follow standard operating procedures while recommending improvements based on experience and observations.
  • Serve as a point of escalation for critical customer issues.
  • Contribute to improving AdvancedMD's system performance and stability.
  • Build and maintain knowledge as you develop expertise.
  • Train and mentor new Operation Technicians.
  • Assist with long-term projects and operational issues as needed.
  • Show willingness to grow in knowledge and span of responsibility.
  • Demonstrate strong communication skills in emails, phone calls, in-person interactions, and tickets.
  • Report incident status to key stakeholders.
  • Verify and follow up on customer-related issues.
  • Document incidents by creating tickets with complete information following SLA guidelines.

Requirements

  • High School Diploma or equivalent.
  • Minimum 2 years of relevant experience.
  • Background in distributed or mainframe operations.
  • Associate's Degree in IT Studies (preferred).
  • Strong communication and interpersonal skills.
  • Operational knowledge of Windows Server, Microsoft SQL, container technologies (Kubernetes), and cloud infrastructure concepts. AWS-specific experience is a plus.
  • Hands-on experience with observability software like Splunk, Nagios, and Sentry One.
  • Familiarity with alert management systems like Jira Service Manager.
  • Experience with ticketing systems such as Jira.
  • Proficiency in following, creating, enhancing, and documenting Standard Operating Procedures (SOPs). Confluence experience is a plus.
  • Strong understanding of incident management processes.
  • Ability to work effectively in high-pressure situations.
Benefits
  • Competitive compensation and total rewards benefits
  • Comprehensive health, dental, and vision insurance
  • 401(k) with generous company match
  • Paid time off and holidays
  • Hybrid and remote work opportunities
  • Career growth and development support
  • Collaborative, team-oriented culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows ServerMicrosoft SQLKubernetesAWSSplunkNagiosSentry OneJira Service ManagerJiraStandard Operating Procedures
Soft Skills
communication skillsinterpersonal skillsproblem-solvingmentoringtrainingwillingness to growreportingcustomer servicecollaborationability to work under pressure
Certifications
High School DiplomaAssociate's Degree in IT Studies