AdvancedMD

Operations

• Troubleshoot, analyze, and research to resolve repeating issues and complex problems, documenting findings and developing procedures to prevent future issues.
• Follow standard operating procedures while recommending improvements based on experience and observations.
• Serve as a point of escalation for critical customer issues.
• Contribute to improving AdvancedMD's system performance and stability.
• Build and maintain knowledge as you develop expertise.
• Train and mentor new Operation Technicians.
• Assist with long-term projects and operational issues as needed.
• Show willingness to grow in knowledge and span of responsibility.
• Demonstrate strong communication skills in emails, phone calls, in-person interactions, and tickets.
• Report incident status to key stakeholders.
• Verify and follow up on customer-related issues.
• Document incidents by creating tickets with complete information following SLA guidelines.

Associate Operations Technician

Director

• Own the product strategy and roadmap for data, analytics, and monetization, balancing internal insight needs with external commercial opportunities
• Define, launch, and scale data products including dashboards, benchmarks, insights, datasets, and APIs
• Deliver decision-oriented analytics that explain performance, drivers, and outcomes—not just reports
• Lead data monetization strategy and pilots, including packaging, pricing concepts, and validation of customer demand
• Partner with Finance, Legal, Sales, and Marketing to ensure data offerings are compliant, viable, and scalable
• Ensure data products are reusable, consistent, and aligned to enterprise data standards
• Collaborate with AI and Engineering teams to enable AI initiatives through high-quality, well-governed data assets
• Communicate roadmap priorities, progress, risks, and tradeoffs clearly to stakeholders and leadership
• Build and mentor a product-minded data and analytics team

Associate Operations Technician

Director, Data – Analytics Products