Adthena

Customer Enablement Manager

Adthena

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • As a Customer Enablement Manager, you’ll own the end-to-end onboarding and customer training experience, ensuring every customer reaches first value quickly and consistently.
  • You will build scalable, repeatable enablement programs that reduce manual effort for Customer Success Managers and help customers become confident, self-sufficient users of Adthena.
  • This role exists to remove onboarding, training, and enablement delivery load from CSMs by standardising, scaling, and systematising these activities.
  • You will partner closely with Customer Success, CX, Product, CS Ops, and Product Marketing to ensure customers are onboarded into a clear, opinionated “default state” and equipped with the knowledge, workflows, and assets needed to succeed.
  • This is a leverage role, not a reactive delivery role. Success is measured by consistency, scale, and CSM time saved, not by one-off bespoke delivery.

Requirements

  • 2+ years in Customer Success, Customer Training, Customer Onboarding, Professional Services, or Customer Enablement
  • Sound understanding of core Paid Search concepts and Google Ads
  • Ability to explain how Adthena’s data fits into real paid search workflows
  • Familiar with how advertisers use competitive intelligence to optimise performance
  • Proven experience running live sessions, workshops, or training with excellent clarity and structure
  • Strong organisational skills with experience managing multiple customers or projects simultaneously
  • Ability to create guides, slides, checklists, and videos that simplify complex ideas
Benefits
  • Startup Engineering culture
  • Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27.
  • Award-Winning Product: US 2025 Search Awards for Best AI Search Software Innovation
  • Stock Options: Our employees do incredible work, so as we grow, everyone shares the rewards.
  • Trust-Based Vacation: Take as much time off as you need, when you need it.
  • Remote-First: 52% of Adthenian’s work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney).
  • Flexible Work: Work how and where you do your best, with full autonomy over your day.
  • Career Growth: Bespoke training and career development via "Sherpa plans” to guide your growth.
  • Monthly Hackdays & Training Days
  • Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave.
  • Home Office Stipend: $200 for your ideal remote setup.
  • Swag Welcome Gift: $70 credit to grab some merch.
  • Birthday Day Off: Celebrate your special day.
  • Regular Socials: Summer & Christmas parties, annual and quarterly offsites, monthly meet-ups.
  • Volunteer Days: Make a difference with paid volunteer time each quarter.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessCustomer TrainingCustomer OnboardingProfessional ServicesCustomer EnablementPaid SearchGoogle AdsCompetitive IntelligenceWorkshop FacilitationContent Creation
Soft Skills
Organizational SkillsCommunication SkillsClarityStructureProject ManagementTraining DeliveryCustomer EngagementProblem SolvingCollaborationScalability