Adthena

Performance Marketing

• During the first 30 days, you will: Learn about the product, the business, the tools we use and the processes to set you up for success in your new role
• After 60 days, you will have: Arranged calls and F2F meetings with key stakeholders on a pre-assigned ‘green’ client list. These will be assigned to you in blocks. Eventually, you will manage up to 20 clients, depending on the size of the clients.
• Moving forward, you will be responsible for driving engagement via monthly catch-ups and contributing to Quarterly Business Reviews.
• Co-own success plans with your clients, guiding them through key milestones to achieve value, and capturing outcomes along the way.
• Act as a trusted advisor, an extension of their team, delivering strategic insights and best practices where necessary
• Be the voice of the customer, providing feedback internally to product and management
• After 90 days, along with your Account Manager, you will have successfully conducted Business Reviews with senior stakeholders for each of your clients, fostering a high client Health Score in your book of business and building referable relationships with key clients
• After 12 months, you will have delivered an exceptional client experience, leading to 90%+ gross revenue retention
• Provided value on current subscription and scoped out potential upsell opportunities for Account Management.
• After 18 months, you will have a proven track record as an Adthena CSM, where you can further your career as an individual contributor or explore a management career path.

Customer Success Manager – Paid Search

Customer Success Manager

• Implement best practice Customer Management across large Enterprise accounts, resulting in 90%+ gross retention
• Deliver renewal and upsell plans for key clients across multiple regions
• Facilitate QBRs, workshops, and exec engagement sessions
• Manage cross-functional input across BI, Support, and Product
• Maintain high standards in forecasting, CRM hygiene, and client health tracking
• Directly manage 1–3 CS Managers
• Lead feedback sessions and call reviews to improve communication and storytelling
• Support onboarding and ramp for new team members
• Provide input on performance check-ins and progression planning
• Reinforce usage of customer management tools, renewal templates, and risk frameworks
• Monitor process adoption and flag gaps to leadership
• Identify areas for playbook improvement based on team feedback
• Lead retrospectives and contribute to quarterly planning inputs
• Bring client feedback and risks into GTM planning and campaign reviews
• Partner with AEs and AMs on strategic expansion plays
• Liaise with Product on roadmap gaps, patterns, or beta usage
• Recognise great work publicly and give developmental feedback privately
• Set expectations clearly and celebrate incremental progress
• Foster team knowledge sharing and collective problem-solving
• Help screen and interview new team members with hiring managers

Customer Success Manager – Paid Search

Customer Success Lead