Adthena

Customer Success Manager

• Implement best practice Customer Management across large Enterprise accounts, resulting in 90%+ gross retention
• Deliver renewal and upsell plans for key clients across multiple regions
• Facilitate QBRs, workshops, and exec engagement sessions
• Manage cross-functional input across BI, Support, and Product
• Maintain high standards in forecasting, CRM hygiene, and client health tracking
• Directly manage 1–3 CS Managers
• Lead feedback sessions and call reviews to improve communication and storytelling
• Support onboarding and ramp for new team members
• Provide input on performance check-ins and progression planning
• Reinforce usage of customer management tools, renewal templates, and risk frameworks
• Monitor process adoption and flag gaps to leadership
• Identify areas for playbook improvement based on team feedback
• Lead retrospectives and contribute to quarterly planning inputs
• Bring client feedback and risks into GTM planning and campaign reviews
• Partner with AEs and AMs on strategic expansion plays
• Liaise with Product on roadmap gaps, patterns, or beta usage
• Recognise great work publicly and give developmental feedback privately
• Set expectations clearly and celebrate incremental progress
• Foster team knowledge sharing and collective problem-solving
• Help screen and interview new team members with hiring managers

Customer Success Lead

Manager

• As a Customer Enablement Manager, you’ll own the end-to-end onboarding and customer training experience, ensuring every customer reaches first value quickly and consistently.
• You will build scalable, repeatable enablement programs that reduce manual effort for Customer Success Managers and help customers become confident, self-sufficient users of Adthena.
• This role exists to remove onboarding, training, and enablement delivery load from CSMs by standardising, scaling, and systematising these activities.
• You will partner closely with Customer Success, CX, Product, CS Ops, and Product Marketing to ensure customers are onboarded into a clear, opinionated “default state” and equipped with the knowledge, workflows, and assets needed to succeed.
• This is a leverage role, not a reactive delivery role. Success is measured by consistency, scale, and CSM time saved, not by one-off bespoke delivery.

Customer Enablement Manager

Backend Engineer

• Design and maintain large-scale Python scraping systems that operate reliably against Google and other highly defended websites
• Build scrapers for dynamic, JavaScript-heavy pages using browser automation and hybrid approaches
• Continuously adapt to changes in page structure, request flows, and anti-automation mechanisms
• Engineer robust extraction pipelines that prioritise data accuracy, consistency, and observability
• Implement proxy, fingerprinting, and request-routing strategies to maximise stability and throughput
• Monitor scrape health, detect failures early, and rapidly debug production issues
• Optimise performance, cost, and latency across scraping infrastructure
• Work closely with data engineers, data scientists, and product teams to ensure scraped data is usable and trusted
• Document scraping logic and operational runbooks for long-term maintainability

Customer Success Lead

Customer Enablement Manager

Python Scraping Engineer