Adthena

Customer Success Manager

• As a French-Speaking Customer Success Manager, you'll be the go-to partner for a portfolio of French and UK clients, helping them get real value from our platform — driving adoption through smart onboarding, best-practice guidance, and bespoke solutions.
• You'll own retention and engagement through regular check-ins, actionable insights, and timely follow-through — guiding clients to value, explaining the data behind their results, and spotting opportunities for renewals and expansion.
• You'll work closely with our Account Managers, who own the commercial relationship, while you own the partnership.
• Get up to speed on the product, the business, and the tools and processes that'll set you up for success.
• Start building relationships by arranging calls and face-to-face meetings with key stakeholders across a pre-assigned book of "green" clients.
• Conduct Business Reviews with senior stakeholders across your book, building strong client health scores and referable relationships.
• Drive engagement through monthly check-ins and contribute to Quarterly Business Reviews — co-owning success plans, guiding clients through key milestones, and capturing outcomes along the way.
• Act as a trusted advisor, delivering strategic insights and best practices, and feeding client voice back into product and leadership.
• Deliver an exceptional client experience, targeting 90%+ gross revenue retention.

Customer Success Manager – French Speaker