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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management, driving customer engagement and retention through strategic insights and data analysis. Proficient in delivering exceptional client experiences while collaborating with stakeholders at all levels.
Highest-signal resume keywords
Native French SpeakerCustomer Success ManagementStakeholder ManagementAnalytical SkillsDigital Marketing Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Relationship ManagementData AnalysisSaaS ExperienceBusiness ReviewsOnboardingRetention StrategiesEngagement MetricsActionable InsightsBest PracticesRenewal Opportunities
Soft Skills
Customer-Centric MindsetCommunication SkillsInterpersonal SkillsProblem-SolvingCollaboration
Industry Keywords
Digital MarketingPaid SearchClient ServicesAccount ManagementC-Level Engagement
About the role
Key responsibilities & impact- As a French-Speaking Customer Success Manager, you'll be the go-to partner for a portfolio of French and UK clients, helping them get real value from our platform — driving adoption through smart onboarding, best-practice guidance, and bespoke solutions.
- You'll own retention and engagement through regular check-ins, actionable insights, and timely follow-through — guiding clients to value, explaining the data behind their results, and spotting opportunities for renewals and expansion.
- You'll work closely with our Account Managers, who own the commercial relationship, while you own the partnership.
- Get up to speed on the product, the business, and the tools and processes that'll set you up for success.
- Start building relationships by arranging calls and face-to-face meetings with key stakeholders across a pre-assigned book of "green" clients.
- Conduct Business Reviews with senior stakeholders across your book, building strong client health scores and referable relationships.
- Drive engagement through monthly check-ins and contribute to Quarterly Business Reviews — co-owning success plans, guiding clients through key milestones, and capturing outcomes along the way.
- Act as a trusted advisor, delivering strategic insights and best practices, and feeding client voice back into product and leadership.
- Deliver an exceptional client experience, targeting 90%+ gross revenue retention.
Requirements
What you’ll need- Native French speaker with strong written and spoken English
- 2+ years experience in a client-facing Customer Success, Account Management, or Client Services role
- Strong stakeholder management skills, comfortable engaging up to C-level
- A solid understanding of the digital marketing landscape, including paid search
- Strong analytical skills — confident working with data and translating it into actionable insights
- A customer-centric mindset focused on delivering value and driving outcomes
- SaaS background is a plus
Benefits
Comp & perks- Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27.
- Award-Winning Product: US 2025 Search Awards for Best AI Search Software Innovation
- Trust-Based Vacation: Take as much time off as you need, when you need it.
- Remote-First: 52% of Adthenians work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney).
- Flexible Work: Work how and where you do your best, with full autonomy over your day.
- Career Growth: Bespoke training and career development via "Sherpa plans” to guide your growth.
- Private Medical Insurance: Fully covered health care.
- Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling, with access to ‘healthier living’ services such as ‘HeadSpace’.
- Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave.
- Pension & 401(k): Competitive UK/US/AUS pension schemes, available from day one.
- Home Office Stipend: $200 for your ideal remote setup.
- Swag Welcome Gift: $70 credit to grab some merch.