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About the role
Key responsibilities & impact- As a French-Speaking Customer Success Manager, you'll be the go-to partner for a portfolio of French and UK clients, helping them get real value from our platform — driving adoption through smart onboarding, best-practice guidance, and bespoke solutions.
- You'll own retention and engagement through regular check-ins, actionable insights, and timely follow-through — guiding clients to value, explaining the data behind their results, and spotting opportunities for renewals and expansion.
- You'll work closely with our Account Managers, who own the commercial relationship, while you own the partnership.
- Get up to speed on the product, the business, and the tools and processes that'll set you up for success.
- Start building relationships by arranging calls and face-to-face meetings with key stakeholders across a pre-assigned book of "green" clients.
- Conduct Business Reviews with senior stakeholders across your book, building strong client health scores and referable relationships.
- Drive engagement through monthly check-ins and contribute to Quarterly Business Reviews — co-owning success plans, guiding clients through key milestones, and capturing outcomes along the way.
- Act as a trusted advisor, delivering strategic insights and best practices, and feeding client voice back into product and leadership.
- Deliver an exceptional client experience, targeting 90%+ gross revenue retention.
Requirements
What you’ll need- Native French speaker with strong written and spoken English
- 2+ years experience in a client-facing Customer Success, Account Management, or Client Services role
- Strong stakeholder management skills, comfortable engaging up to C-level
- A solid understanding of the digital marketing landscape, including paid search
- Strong analytical skills — confident working with data and translating it into actionable insights
- A customer-centric mindset focused on delivering value and driving outcomes
- SaaS background is a plus
Benefits
Comp & perks- Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27.
- Award-Winning Product: US 2025 Search Awards for Best AI Search Software Innovation
- Trust-Based Vacation: Take as much time off as you need, when you need it.
- Remote-First: 52% of Adthenians work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney).
- Flexible Work: Work how and where you do your best, with full autonomy over your day.
- Career Growth: Bespoke training and career development via "Sherpa plans” to guide your growth.
- Private Medical Insurance: Fully covered health care.
- Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling, with access to ‘healthier living’ services such as ‘HeadSpace’.
- Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave.
- Pension & 401(k): Competitive UK/US/AUS pension schemes, available from day one.
- Home Office Stipend: $200 for your ideal remote setup.
- Swag Welcome Gift: $70 credit to grab some merch.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Client Relationship ManagementData AnalysisSaaS ExperienceBusiness ReviewsOnboardingRetention StrategiesEngagement MetricsActionable InsightsBest PracticesRenewal Opportunities
Soft Skills
Customer-Centric MindsetCommunication SkillsInterpersonal SkillsProblem-SolvingCollaboration