Adswerve, Inc.

Solutions Engineer

• Act as the lead architect on client engagements, defining solution strategy and architecture while guiding the overall implementation of Adobe Experience Cloud and Adobe Experience Platform solutions.
• Align RTCDP architecture with enterprise data governance, privacy policies, and global data models, serving as the primary platform expert for Adobe RTCDP, advising on architecture, governance, and best practices.
• Design and implement end-to-end data ingestion and transformation solutions within Adobe Experience Platform (AEP) using Adobe Data Collection (Tags), Web SDK, Edge Network, and source connectors.
• Lead scoping, technical design, and work planning during the presale process while speaking with prospective clients about their engineering and marketing capabilities
• Lead discovery sessions to define use cases, identify data requirements, and uncover technical constraints.
• Define and maintain XDM-based data models, including schema design, field mapping, and profile enablement aligned with Adobe best practices.
• Design and configure identity resolution strategies in Real-Time CDP, including identity namespaces, identity graphs, and merge policies.
• Validate audience segmentation, data models, ingestion mappings, and identity stitching for accuracy and scalability.
• Collaborate with Data Architects, Data Engineers, Product, and Analytics teams to deliver scalable and reliable data pipelines across upstream and downstream systems.
• Support QA and UAT for audience activation, Journey Optimizer orchestration, and downstream destinations.
• Provide expert guidance on CDP operational models, adoption patterns, and maturity roadmaps.
• Contribute to internal knowledge sharing, reusable patterns, and solution accelerators.
• Stay current on Adobe Experience Platform capabilities, updates, and best practices to inform solution design and implementation.
• Manage user roles and permissions in AEP to ensure proper access controls.
• Oversee system health and lead engineers through regular maintenance protocols to ensure compliance with organizational policies.
• Architect for Federated Audience Composition (FAC) and federated data access patterns to enable cross-system audience building and data usage.
• Plan and oversee data ingestion pipelines, including batch, streaming, SDK and API, ensuring integrity, completeness, and privacy compliance

Principal Solutions Architect

Customer Success Manager

• Cultivate and maintain successful client relationships by proactively seeking engagement opportunities with low-touch accounts
• Serve as the primary day-to-day contact and internal champion for marketer clients, handling and coordinating all general requests, inquiries, and issues to ensure timely and accurate resolution.
• Collaborate with internal teams on any open managed service or consulting opportunities, support cases, and data science projects for their accounts.
• Directly accountable for maximizing dollar retention within the assigned client portfolio, focusing on tactics that minimize churn and prevent revenue decline.
• Understands the main DSPs and value of the media platforms and how they operate, showcasing a level of expertise needed to manage their portfolio of accounts properly.
• Monitor and negotiate service contracts, project renewals, and retainers as needed
• In Collaboration with Finance, monitor portfolio of existing accounts as it pertains to forecasted revenues with actualized revenues within the various media platforms.
• Assists with Adswerve partner relationships as they correspond to a dedicated book of business
• Asissts with Adswerve Partner Relationships such as Google as they correspond to a dedicated book of business
• Act as the client advocate by gathering feedback and relaying client needs and potential risks to the management team, proactively anticipating and addressing potential issues to safeguard the partnership.
• Document key client communications, opportunities, and activities within Salesforce

Principal Solutions Architect

Client Success Manager