Adolescent Wellness Academy

Call Center Representative

• Serve as the first point of contact for individuals and families seeking care at PRC and AWA.
• Handle inbound calls, emails, and inquiries as the first point of contact
• Manage 60–80 calls/day with professionalism and efficiency
• Guide clients and families through admissions conversations
• Navigate crisis and emotionally sensitive situations
• Coordinate next steps (assessments, tours, admissions)
• Document all activity in CRM/EMR systems
• Collaborate with clinical and operations teams

Call Center Sales Representative