Adolescent Wellness Academy

Authorization Specialist

• Verify benefits and eligibility prior to admission and throughout treatment
• Complete pre-certifications, concurrent reviews, and re-certifications for PHP/IOP levels of care
• Obtain Single Case Agreements with out-of-network payers
• Build the medical necessity case using ASAM, LOCUS, and CALOCUS criteria
• Prepare and submit appeals on denied authorizations
• Maintain accurate, audit-ready authorization, denial, and SCA records

Behavioral Health UR/Authorization Specialist

Clinical Specialist

• Conduct Connection Calls with families during the admissions process
• Explain AWA's PHP and IOP programming and answer clinical questions with accuracy and empathy
• Partner with the Admissions team on handoffs and follow-up
• Document calls and share relevant clinical information with the treatment team
• Escalate when a family may need a higher or different level of care
• Maintain availability to meet the 15-hour weekly minimum

Clinical Admissions Specialist

Health Coordinator

• Supervise adolescent clients ages 13–17 during sessions, transitions, breaks, and unstructured time
• Monitor and maintain program safety; respond to escalated behavior using trauma-informed and crisis protocols
• Support clinicians in maintaining therapeutic schedules and program flow
• Greet and assist families at drop-off and pick-up with professionalism and warmth
• Manage front desk responsibilities including phones, attendance, and sign-in/out
• Complete accurate, same-day documentation including wellness check-ins and incident reports
• Escalate safety concerns, disclosures, and behavioral flags to the clinical team immediately and appropriately
• Support program operations with light administrative and organizational tasks

Wellness Coordinator – Mental Health

Executive Assistant

• Take ownership of executive inbox management: flag, action, organize, and keep priorities moving on behalf of the Co-CEOs
• Own financial administrative tasks including invoice processing, accounts payable, credit card reconciliation, and expense categorization
• Review, organize, and maintain contracts, agreements, and sensitive organizational documents
• Support medical credentialing processes and documentation across both organizations
• Assist with software setup, CRM integrations, and platform management; serving as a reliable resource for system questions across the org
• Process daily fax and mail intake, routing items appropriately and keeping nothing in the queue
• Build and maintain Excel trackers, reports, and operational spreadsheets
• Contribute to special projects as organizational needs evolve
• Support internal operations including agendas, meeting notes, correspondence, and cross-departmental coordination

Bilingual

• Respond to all new inquiries same day via phone and email
• Conduct consultative intake calls to assess needs, gather information, and determine program fit
• Manage a personal admissions pipeline from first contact through enrollment; report pipeline status weekly
• Meet and exceed individual enrollment targets
• Complete outbound follow-up on warm leads, pending applications, and stalled prospects
• Schedule enrollment appointments with at least 48 hours' notice; keep team updated on changes
• Ensure all enrollment documentation is complete and filed by end of business on enrollment date
• Maintain same-day CRM documentation on all contacts and activity
• Build and maintain referral source relationships over time; document all contacts same day

Behavioral Health UR/Authorization Specialist

Clinical Admissions Specialist

Wellness Coordinator – Mental Health

Executive Assistant

Bilingual Behavioral Health Admissions Coordinator