Customer Care Lead
Adobe
full-time
Posted on:
Location Type: Office
Location: Mumbai • India
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Job Level
About the role
- Set Marketing strategies to retain Service Contract Renewals
- Manage and nurture customer relationships to ensure satisfaction and retention.
- Act as a single point of contact for key accounts
- Monitor on Payment Outstanding and collection on timely basis
- Securing T&M and New revenue streams for Service Business
- Drive engagement initiatives to enhance customer experience
- Analyze customer feedback and propose improvements
- Collaborate with internal teams to resolve customer issues promptly
Requirements
- BE/B.Tech in any stream (mandatory)
- MBA in Marketing, Customer Relationship Management, or related field (preferred)
- 8-10 years in customer engagement, account management, or CRM roles
- Familiarity with CRM tools (e.g., Salesforce)
Benefits
- Challenging & Dynamic Work Environment
- Career Growth & Development
- Collaborative Culture
- Recognition & Rewards
- Work-Life Balance & Flexibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer engagementaccount managementCRM
Soft Skills
customer relationship managementcommunicationproblem-solvinganalytical skills
Certifications
BE/B.TechMBA in MarketingMBA in Customer Relationship Management