Lead Ultimate Success engagements as the technical executive point of contact throughout the solution usage lifecycle.
Provide strategic mentorship and support the technical strategy with Adobe Solutions to drive value.
Assess and mitigate strategic customer technical risks and opportunities.
Ensure clear communication with customers and maintain governance with internal/external executive teams.
Drive alignment and reporting on engagement status and outcomes.
Advocate for the customer across internal Adobe teams, optimizing investment and accelerating task execution and issue resolution.
Drive achievement of key business objectives, innovation, and process improvement back into the Adobe ecosystem.
Coordinate with all technical partners to influence delivery achievements across multi-solution engagements.
Collaborate with Adobe's internal teams/third-party partners to support customer success.
Lead a matrixed services team involving multiple project teams.
Develop effective relationships with customer partners and drive strategic technical recommendations within customers' environments.
Lead architectural and design discussions to ensure optimized solutions.

Requirements

Bachelor's Degree in related subject area of the technical industry
10-15 year proven experience in a senior consultative, customer support, customer success or a related role in marketing technology
Strong customer facing skills, executive presence and presentation skills
Ability to collaborate multiple teams throughout Adobe and client side VPs/CMOs/CXOs
Proven track record leading customer facing meetings, workshops, and reviews
Strong conflict-resolution skills to drive closure to customer concerns and open technical issues
Maintain strong ability to prioritize work against client goals
Validated interpersonal, prioritization skills and an ability to work independently in a highly matrixed environment
Drive resolution across a broad set of issues with including technical, architecture, business process, and partnerships
Ability to think strategically about business, product, and technical challenges to help our customers realize the software investment, efficiencies, advantages, and innovations
Experience and familiarity with Adobe digital experience products (AEM/AEP/CJA/AJO etc.)
Up to 25% travel required.

Benefits

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supportcustomer successtechnical strategyarchitectural designprocess improvementconflict resolutionprioritizationstrategic recommendationsconsultative experiencemarketing technology

Soft Skills

strong customer facing skillsexecutive presencepresentation skillscollaborationinterpersonal skillsindependent workmatrixed environmentstrategic thinkingrelationship buildingcommunication

Certifications

Bachelor's Degree