Lead a team of Technical Account Managers and Technical Account Directors dedicated to supporting Adobe's largest accounts
Encourage your team in delivering outstanding customer experiences and compelling value propositions
Set quarterly individual goals, provide ongoing performance feedback, and conduct formal performance appraisals
Partner with Product, Engineering, and the broader Adobe ecosystem to ensure customer needs are prioritized
Evaluate key performance indicators to identify trends in organizational health, including customer happiness and retention
Advocate for your team and collaborate across boundaries on process improvements and customer concerns
Engage directly in support of key accounts and manage critical issues

Requirements

At least 5 years of people management experience in a fast-paced, enterprise-level software support, professional services, or account management environment
Experience leading teams that support customers in highly regulated industries such as Financial Services, Healthcare, Life Sciences, or Government
Strong organizational skills and ability to prioritize and manage projects across different functions
Outstanding communication skills (presentation, written, and verbal)
Direct experience with Adobe's Content Management Solutions (Workfront, AEM) is required
Familiarity with compliance and regulatory frameworks relevant to enterprise customers is a plus

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

people managementproject managementperformance evaluationcustomer supportaccount managementcompliance frameworksregulatory frameworks

Soft Skills

organizational skillscommunication skillsteam leadershipcustomer experiencecollaboration